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Find a Location

The Car Club has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Car Club

      330 Moodie Drive Nepean, ON K2H 8G3

    • The Car Club

      1221 Newmarket St Ottawa, ON K1B 3V1

    • The Car Club

      2021 Carp Road Carp, ON K0A 1L0

    Business ProfileforThe Car Club

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Car Club has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Car Club

        330 Moodie Drive Nepean, ON K2H 8G3

      • The Car Club

        1221 Newmarket St Ottawa, ON K1B 3V1

      • The Car Club

        2021 Carp Road Carp, ON K0A 1L0

      Location of This Business
      330 Moodie Drive, Nepean, ON K2H 8G3
      BBB File Opened:
      4/7/2003
      Number of Employees:
      24
      Alternate Business Name
      • AutosOnline
      • The Automotive Hotline
      Business Management
      • Kerri Moran, General Manager
      • Mr. Lawrence Allen
      • Mr. Andrew Feldcamp
      Contact Information

      Principal

      • Kerri Moran, General Manager

      Customer Contact

      • Kerri Moran, General Manager
      Additional Contact Information

      Fax Numbers

      • (613) 829-8389
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      19/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a car from them and during the buying process they sold me a warranty that was not very clear what it covered, I specifically asked the salesman what was covered he told me word for word the everything was covered bumper to bumper and that quote " i can drive the shit out of it for 5 years or 160 000 km, and everything was covered, powertrain and transmission to light bulbs and switches. Come to find out by the company that sells the warranty that those are not in fact covered and my salesman's should have made that clear during the sale, and my questioning of what was covered. Now I have a transmission issue and instead of resolving the lying and deceit they done to sell me the first car he tries to sell me another car at an exaggerated price and give me nothing for the 1st car I purchased. I would not have paid 4000 for a warranty that covers nothing, the warranty on my truck was half that price and covers the truck from bumper to bumper. When I went back to complain and the answer my salesman's gives me after talking to the manager is that " I thought it was covered, and I was new at the time, and I thought for that price I just assumed it was covered. " Now I want them to fix the transmission, or give me full value on my current car as if nothing was wrong with it, in exchange I'll buy something from them, or I want the full refund for the warranty that was sold fraudulently to myself, with lies and deceitful tactics.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ruth Carla P

      1 star

      12/12/2023

      After everything review that Im seeing here and what happened to me this company shouldnt exist anymore cause they keep robbing people off thats not fair cause money is not easy to make and for some people to think the can do whatever they want to it

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