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Business Profile

Online Payments

Merx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

This profile includes complaints for Merx's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Merx has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Merx

      6 Antares Drive, Phase II, Suite 103 Nepean, ON K2E 8A9

    • Merx

      6 Antaries - Phace 2- Unite 103 Nepean, ON K2E 8A9

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 5, 2025 I was trying to try out the Merx system for a month to see if I wanted the service. I did click a monthly system. It took a year payment from my credit card. I called them to tell them I didn't want a yearly subscription. I spoke to a fellow from ******** and he told me they would not reimburse me and cancel the subscription. He said I was too stupid and its my fault. I am a First Nation small business. I was trying to determine if it would help my business. I pulled a document and realized it is not for me. They absolutely refuse to cancel and give me back my money. I am disgusted with the racist attitude because I am ************************ company is ************************, it is under this for the subscription.

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased access to a service that claims to provide opportunities to respond to Requests for Proposals (****). However, the platform only reveals the mandatory requirements of each RFP after payment is made. Upon reviewing the **** post-purchase, we discovered that we do not meet the mandatory criteria and are therefore ineligible to bid making the service effectively useless for our business.This practice amounts to a bait-and-switch: we are enticed to pay under the impression well be able to access legitimate bidding opportunities, only to find out afterward that we cannot participate. Other reputable platforms provide at least a preview of mandatory requirements so businesses can make informed decisions before paying.We believe this is a deceptive business practice, as the service fails to provide critical information upfront and offers no value if the buyer is ineligible to respond to the **** they have paid to access.We are requesting a full refund and that the company revise its process to display mandatory requirements prior to purchase, in the interest of transparency and fairness.

    • Initial Complaint

      Date:10/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merx provides a annual service for a fee of over $1000 to provide access to Request for Proposals (RFP) in business. You must pay before you can access an RFP, and if you do not qualify for the RFP , you are out that money. On top of this, we had an RFP we needed to download, they charged an additional $40.00 to download, after the $1000 annual fee. It is a classic "bait and switch" business model that is unethical. We reached out to Merx and they simply brushed it off, our policy. BUYER BEWARE!

    • Initial Complaint

      Date:27/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, I contacted this company to cancel my subscription. They responded and said that they will cancel my subscription and will versus any fees that they have. Today on March 27 I see that they took out $77.18 out of my bank account.

      I called them this morning to tell them that I cancelled the account and that they should not have charged my account. I spoke to ******, who looked through the emails that CONFIRMED that my account was cancelled and that no charges would take place.

      She confirmed with me that I will get a refund.

      About an hour later, I get an email saying I WILL NOT get refunded and my refund hasn’t been approved.?

      How is that even possible? I contacted them to cancel before my subscription ended and they told me themselves in writing and verbally that they will reverse the transaction and pay me back. Now they’re refusing to pay me back.

      Because I have it all in writing, I will be filing a complaint and a chargeback request with **********.

    • Initial Complaint

      Date:25/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They automatically charged my credit card for 2nd year of membership even though I never authorized them. They refuse to pay it back. $960

    Merx is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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