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Business Profile

Instrument Lessons

Granata Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Granata Music was hired to repair & set up my recording studio's guitars. I emailed ahead of time to ensure one of my specialty guitars was possible for them to clean up & and set up.Upon picking up the guitars from Granata, the tech responsible for the maintenence on them, evidently didn't know this particular guitar had the specialty part on it (an Evertune bridge) and wasn't set up correctly. I let him know, and left the guitar at Granata Music with specific instructions on the resources available on Evertune's website.I picked up the guitar, figured it was good enough, and took it back to the studio.Upon using the guitar, I noticed that it wasn't quite right as it wasn't holding tuning. I had another tech look at it, and revealed damage in the mechanical components on the Evertune bridge. A cloth had been shoved in by Granata's tech, for an unknown reason. Another part had stripped s**** components and rendered the guitar useless. It's roughly $300 to repair it now.I further inspected my other instruments that had been a part of the original dropoff, revealing shotty electrical work. They charged roughly $70 per guitar, and they worked on 5 of them. They're all falling apart on me since taking them in. Only one was actually done properly.I posted a story on my instagram to see if anyone else has had issues, and I got upwards of 15 messages from collegues that all claimed the same outcome from Granata.I reached out to them regarding the issue already via email. They didn't accept responsibility, but offered to pay for the Evertune part ONLY. They won't cover shipping, the repair, or even reimburse for the bad service on the instruments.I fear this is happening to a lot of people, and they are advertising a service that they have proven they can't provide. If you look at their ****** reviews, it looks like they are robbing people through these guitar services.Please reach out for any documents that could be relevant (email chains, etc)

Granata Music is NOT a BBB Accredited Business.

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