Business ProfileforHardwood Giant Ottawa

Date of Transaction: May 22, 2021. Cost: 16,711.98 - Stairs, $21,799.01 - Flooring Installation Completed: We hired Hardwood Giant in the spring of 2021 to replace the floors in our two main floors of our house. In general we liked the work that was done, but we noticed a few problems early on that took some wrangling to fix. During the process they had also missed our basement stairs and we had to pursue them to install them. We felt at the time that they seemed rushed to do the stairs. In October we noticed and let the company know about these problems: - Spindels are wiggly. - Curved handrail cracked. - Curved baseboard on the top end cracked. - Top baseboard near the beginning of the handrail is not aligned. - Corner baseboard on top of the stairs are not connected. After some time they came and took care of the cracked handrail, and changed out the baseboards. The baseboards were still not what we hoped, but we were told by the installer that it was the only way it could be done so we left it at that. Overall we were still satisfied, so my wife left a 5-star google review for the company, but she was honest in the review about our disappointment with the trim work. Recently we noticed that the railing was off-level, and that our steps to the basement were fading quickly. We reached out to see if we could do anything about it - for the stairs in the basement we were worried they would be rushed so we thought we would just get our contractor to fix them so we asked what the stain colour was. The owner responded that due to our review on google, he wouldn't deal with us and that we had to talk to his lawyer. This was totally absurd - He made no attempt to ask us how we could resolve the situation, he just abdicated his warranty responsibility and left us hanging. We have tried contacting the franchiser and they have said we have to deal with this owner to get warranty service. I've attached the email chain for this as well as the invoices.