We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Restoration

Belfor Restoration Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a bad luck on the 1st of November 2023. My Truck F250 2008 broke down on the 417. I had it towed by a tow company and when they delivered the vehicle, it rolled down the ramp right into my garage corner which is attached to the house. Brand new, After dozens and dozens of back and forth with the company the only thing done at this point is some framing and drywall. The finish, the siding and the brick has not been touched. we are getting close to the end of the summer and still it is not done, I spoke with the insurance company, no change. I spoke with Belfor management, project manager I could name them all and still,,,,, zero service.... zero follow up..... zero job done my next step will be to file to court. They made me have about 8 appointments so far for nothing making me lose days of work. I complained multiple times and was told multiple times that they would call back....... zero. I had scafolding left in front of my house for 2 weeks and had to ask for them to pick it up because they were ready to finish the job apparently and told me they could not finish. This has been going on for 9 months now. Paid my 1000$ deductible

    Business Response

    Date: 30/08/2024

    Good Morning,

    ******************* (General Manager)  has spoken with ******************* and the repairs are to be completed the week ending Sept 6th.

    Thank You

    *******************

    Belfor Property Restoration

     

  • Initial Complaint

    Date:23/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    I would just like to say that before contacting you I have been trying to settle this with the company for many years now. I had work done by Belfor through my insurance company after I experienced flooding. They did some work to my ceiling a couple of years later the taping work on the ceiling started to come undone. I asked them to come and repair this work as it was still under warranty. I had someone come out and look at it and they said it would be covered and they would come and fix it. They never did. I have text messages and emails dating back years ago. They have gone through many different property managers over the years and each one I contacted had come out to my house and say they would fix it. They never did. Now they are saying that the warranty is expired. If they had come to do they work 3 years ago when I had asked them the warranty wouldn’t have been expired. I am beyond frustrated because I keep getting the run around from the different managers that I have dealt with. I have text messages and emails to prove that I reached out to the company years ago, but now they won’t even get back to me. I have already sent them multiple emails and texts as well as pictures. I would just like them to complete the repairs like they said they would in the first place. I’ve attached only a few of the emails and texts and emails exchanged but you can see how many people I have tried to contact to have this resolved over the years. Please feel free to reach out to me for further information. ***** ********** ************
    Thank You

Belfor Restoration Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.