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Business Profile

Payment Processing Services

Paiepro Payment Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small business owner and use Cardium for payment processing at my restaurant. I am missing settlement funds for three days of sales (Friday, Saturday, and Sunday), totaling over $1,500. As of Monday afternoon, the funds have not arrived in my Scotiabank business account.******* claims the funds were sent and provided a fund reference number. However, when I contacted my bank (**********), they confirmed there are no pending transactions and that they cannot trace the payment without a formal trace or confirmation from the sender.I have called Cardium multiple times and spoken to several different agents, none of whom have taken responsibility or provided any resolution. I have specifically asked them to initiate a trace or provide proof that the funds were sent to the correct account. Instead, Ive been told repeatedly to wait until tomorrow with no documentation, escalation, or follow-up.Ive lost time, peace of mind, and risk further financial strain on my business operations due to this delay. Whats most frustrating is the lack of accountability and the fact that no single person is handling my case.

    Business Response

    Date: 02/07/2025

    Hello

    I received confirmation from our head of **************** that as soon as the customer contacted us here in ****************, we addressed the matter same day and reached full and satisfactory resolution the following day.

    Thank you kindly,

    *****

  • Initial Complaint

    Date:14/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant badgering/soliciting buy the company for the interact-credit card machine services. We have asked many times to be removed from their call list, without success. As of today's date September 14 2022 we have received over 20 phone calls from them. I am just fed up with their harassment. I have told them every time I do not wish to be their customer.

    Business Response

    Date: 05/10/2022



    To whom it may concern – we wanted to reply to on behalf of Paiepro Payment Solutions to apologize for potential trouble that may have been inadvertently caused as decribed in the received letter. The telephone number associated with individual who filed the complaint has been placed on our do not call list.

    Best,

    **  
    ***** ***** 
    ***** ******* ******* 
     

Paiepro Payment Solutions is NOT a BBB Accredited Business.

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