Business ProfileforReliable Parts-Canada

Dear Sir/Madam, I am writing to submit a formal complaint against Reliable Parts regarding an unauthorized shipment connected to order #******* and their subsequent failure to provide satisfactory customer service. I received a part from Reliable Parts that I had not authorized for purchase. Following instructions from their customer service, I returned the part via ****** ****. However, despite these actions, Reliable Parts reshipped the part to me without any prior authorization from my side. Upon further contact, I was incorrectly informed that a return authorization was required before returning the item, contradicting their initial instructions. I have attempted to resolve this matter over several weeks, sending over ten emails and making numerous inquiries to Reliable Parts, requesting a return authorization and a shipping label. Unfortunately, my efforts have been met with unfulfilled promises and false claims of attempted communication on their part. The ongoing mismanagement of my order by Reliable Parts has resulted in significant inconvenience and wasted time. Hence, I am demanding a full refund to my credit card within 48 hours from the receipt of this letter. Please note that I wish for all further communication from Reliable Parts to be conducted via email to ensure that there is an accurate and complete record of all correspondence. I am relying on the BBB's reputation for aiding consumers in resolving such disputes and look forward to your prompt attention to this matter.