Reviews

This profile includes reviews for Bell Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bell Mobility has 7 locations, listed below.

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  Bell Mobility

  Client Relations Centre 5099 Creekbank Rd, East Tower Mississauga, ON L4W 5N2

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  Bell Mobility

  1200 St Laurent Blvd. St Laurent Shopping Center Ottawa, ON K1K 3B8

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  Bell Mobility

  1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, QC H3E 3B3

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  Bell

  1235 Main St. N Moose Jaw, SK S6H 6M4

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  Bell Mobility

  - Ottawa, ON K1Z 7M4

Review Details

• Review fromChris W

  Date: 27/08/2025

  1 star
  Contacted by Bell on Sunday with a deal. Sales person was good enough to get me to switch after being with ***** for over 20 years.
  Provided with complete misinformation and after 4 calls to Bell, (all which are recorded and 3 hours of my time ) they still will not honour the deal I was promised (offered).
  Switching back to ***** today.

• Review fromMitchel R

  Date: 08/08/2025

  1 star
  Bell ** * ******* *** ***** **** ** ** ***** ***** *** *** **** *** keeps charging me after I canceled my services with them 3 months ago.

• Review fromTodd K

  Date: 06/08/2025

  1 star
  I signed up for Internet and Bell Mobility service on March 2024 because I was offered a great promotional deal of $40(internet) and $50 (Cell) plus taxes.
  I set this up as an automated payment and let the payments happen automatically.
  I then received a notification that I had a package delivery scheduled on 2024-October, from Bell that I had no idea what it was about.
  When I tried to log into my account I could not get in.
  I had to call support and eventually I found out my account had been hacked, my address changed, a phone ordered, and my plan increased.
  They changed things back,
  However this is when the problems started.
  Each month after that I was charged the full plan amount ($55+95)=150 + Taxes of 19.5. I was not receiving my my promotional offer discount.
  I called each month In Oct, Nov, Dec, and Jan to get this corrected and each month they said yes they would correct it, and I just needed to pay the original contract amount.
  They did say the price had increased by $5 for the cell in July, and by $5 for the internet service in September, and I would need to pay these extra charges.
  Eventually in February I was told they could not get my original promotion plan back. The system would not let them.
  I then cancelled the service, calculated what I would have owed if I was charged correctly the whole time, paid that amount, and returned the equipment.
  I have since been contacted regularly to pay my outstanding bill, and this has now been sent to a collection agency. The outstanding amount is composed of the extra amount per month that they were not able to credit me, and late payment charges for the extra amount.

• Review fromJim R

  Date: 30/07/2025

  1 star
  I received an email from Bell Mobility, offering $50 credit on activation and waive any remaining balance on contract if I upgraded phone. My wife and I decided to upgrade as we only had 2 months left to pay on the contracts. We went to store in ********** Mall and upgraded phones. Data was increased to 256GB and told our monthly bill would increase about $20 from $191.00/mth. I decided after 2 days I didn't like the phone and exchanged it. There was no problem but 2 days later I received email bill from Bell. It was for $503.71. I called Bell to question this. Bell customer service is in Manila, Philippines. All they did was recite everything they could see on their computer screen regarding my account. I said I wasn't paying it and returned both phones back to the Bell store and back to original phones.
  There was no problem as we only had them for 6 days and the return policy was up to 15 days. Two days after returning phones I got a changed bill for $479.86. I removed the pre authorized payment on Bell account and put a stop payment at the bank. I thought everything was alright and would receive original billing amount soon after. The stop payment and AWD was deactivated 12 days before payment was due to be taken. 3 days after payment was not taken, I received notification from Bell, they withdrew my payment $503.71. I was furious that they had gone ahead with the payment even after I thought it was stopped. I called Bell again and again told it would be corrected in the next 2 month billing cycles. I demanded the refund of my money, taken *********, and told it would take 12 business days for them to refund the money by cheque. As soon as I receive that cheque I am canceling anything I have with Bell and will never deal with them again. ** ******* they will take your money quickly but you need to fight to get it back.

• Review fromTroy B

  Date: 25/07/2025

  1 star
  I had a family member put a cellphone in my name and run up a bill without my permission and Bell Mobility said it wasn't fraudulent.

• Review fromOmar T

  Date: 11/07/2025

  1 star
  After cancelling my mobility service, there was a credit of $24 posted on my account. Their CSR has told me that is non-refundable. This is highly unprofessional of Bell to do that. If Im not using your service anymore and have a credit left. I should have a right to a refund

• Review fromLindsay V

  Date: 03/05/2025

  1 star
  Horrible customer service. I was a loyal customer for 25 years. They could careless. I am changing providers *** ** ****** *** ** ********.
  They have big advertising campaigns supporting mental health. I recommend they take that money and invest it in customer service training. That would make a huge impact on their customers stress and mental health.

• Review fromMohamed S

  Date: 25/02/2025

  1 star
  My recommendation based on experience for just 2 months with Bell ***** ******** **** ********* The worst ever customer service. **** ***** ***** ********* *** ***** ***** **. 20 days of roaming while phones are off for self and my 2 other family members and they are saying it’s correct. Service coverage is Zero and they told you we will not guarantee the service quality
  They hires the worst retention team that pushes you to your limits
  ******* ****** *** ******* ****** ** ** *********** *** *** *** ******
  I regret I switched to *** ***** ******* ******** **BELL
  Will try my best to switch if not possible will do once contract is over and never ever consider

• Review fromNancy H

  Date: 29/01/2025

  1 star
  A local shop recommended Bell as the service provider for a new cell phone, because it was the lowest cost on a Black Friday deal last November.
  The next few days we had several delays and difficulties in receiving the promised billing discount, and finally decided to cancel the account and return the phone, within the two week no-charge-buyers-remorse period.
  We have documentation that the account was paid up and closed.
  Since then we have received bills for $3.95 twice, complained twice (contacting Bell by phone, reiterating that we have documentation that nothing was owing and the account was closed) been billed for a $30 NSF charge, and had notice from our bank that Bell tried to charge our account.
  (Fortunately we had closed the account for which we gave Bell the banking information.)
  We are now waiting to see if Bell has finally closed the account, and their extra billing charges stop.
  ** *** **** ****** ** *** ************* ** **** ***** ** *******

• Review fromAmanda F

  Date: 11/12/2024

  1 star
  We recently switched to bell because a door to door sales person made it sound great. One thing we were explicitly told was that our mobility bill would never increase. We are finding out now that was incorrect. This agent ******* us and after calling it seems that bell doesn’t care that a representative of their company engaged in ********* business practices. My bill is set to increase in February and all the resolution I got was to “call back in feb”. Bell needs to do better in training their agents and there needs to be follow up and ************ action. *** ***** *** **** ****** **** ******* ****