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Business ProfileforPublic Storage Canada
Storage Units
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1740 Argentia Rd, Mississauga, ON L5N 3K3
- BBB File Opened:
- 9/3/2016
- Years in Business:
- 44
- Business Started:
- 15/10/1979
- Business Incorporated:
- 1/1/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Public Storage
- Business Management
- Mr. Troy McLellan, President/CEO
- Contact Information
Principal
- Mr. Troy McLellan, President/CEO
Customer Contact
- Mr. Troy McLellan, President/CEO
- Byron Young
- Additional Contact Information
Fax Numbers
- (905) 677-9960Primary Fax
- (519) 772-4802Other Fax
Phone Numbers
- (905) 608-0600Other Phone
- (905) 827-9369Other Phone
Email Addresses
- Primary
Website Addresses
- (905) 677-9960
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
25/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello,
I am writing to express my deep frustration and dissatisfaction with Public Storage regarding two significant issues that require immediate resolution.
Firstly, Public Storage changed the rates for my storage unit without any communication or consultation. There was no prior verbal or written notice about the rate change, leaving me blindsided and without the opportunity to make an informed decision. This lack of transparency and failure to involve customers in rate adjustments is highly disappointing and reflects poorly on Public Storage's commitment to customer satisfaction.
Adding to my concerns, a storage associate who extended my reservation provided false statements regarding the rate change, further eroding trust and credibility. Such misleading information only exacerbates the issue and raises serious doubts about Public Storage's integrity.
Secondly, upon inspecting the assigned unit, I discovered that it is approx. 21 sq. ft. smaller than what was initially allocated to me. This incorrect unit size greatly hampers my ability to store my belongings adequately. Despite bringing this matter to the attention of Public Storage, they have been unwilling to address the problem. This lack of accountability and refusal to rectify the situation is utterly frustrating and demonstrates a disregard for customer care.
* **** **** ** * ******** ********* ******** ** **** **** ****** ********* *** ****** ** ******** ****** ******* ** **** *********** *** ***** ******** Immediate action is required to rectify the lack of communication regarding rate changes and provide accurate information moving forward. Additionally, Public Storage must promptly address the incorrect unit size by allocating a suitable unit that aligns with the specifications initially promised.
I eagerly await a swift and satisfactory resolution that reinstates my trust in Public Storage. Thank you for your attention to this urgent matter.
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Vonda S
1 star
29/05/2023
This is the email I sent to Surrey and also to, their head office.
May 16th, 2023
To Whom It May Concern;
Re: Public Storage - Unit #**** * **** 120th St. Surrey, B.C.
Further to my emails, plus coming in and discussing this in person with one of your employees at the end of March, I am again advising you that we were vacating on May 8th, 2023, and were going to leave unit open so you could rent that space to someone else. We advised you that a truck was not available for Sunday May 7th so could you please give us the extra day. The employee I spoke to said that as long as we were out by no later then May 8th, you would not charge us for May.
However, after you charged us on May 3rd for the full month of May, I phoned your office. She denied having that conversation, and said she never received my emails. Odd the emails didn’t come back to us saying the emails were not going through, or ****** advising us if it was an invalid email address.
I asked Sanna to charge us for the first 8 days, and refund us for the balance of the month, even though I gave you notice well in advance and was told there would be no charge. You refused to do that and said there was no way you could give us a refund. Hence we left this unit locked as you obviously did not want to rent it to anyone else.
As of today, May 16th, 2023, we are officially vacating the above storage unit as we have moved to Langley, and do not wish to ever return here again.
We have been using Public storage in different locations for many years and are very disappointed in the way this location handles customers.
** **** ** **** ******************** ** **** **** ************* ********
** **** ** ******** *** ****** ******** ****** *** *** *** ** ******* **** ** **** ***** ********* ****** ******* ** ****** **** ** **** *** ** ****** ***** ****** ***** * ***** ********
Public Storage Canada Response
31/08/2023
At the time of rental, all tenants are explained the lease. When a tenant informs us ahead of their expected move-out date, we ensure to review the move-out details again. A copy of the lease agreement is provided to all tenants for their records and to ensure they can review the terms. An investigation was launched. We found the tenant did not contact our office at the end of April, as instructed in March, to avoid having the payment automatically made, as they signed up for. The email being referred to was sent a no-reply email and therefore the property office was not made aware of the the tenants plans to vacate May 7. If the property team was contacted through the correct channels, the team would have reviewed the move-out procedures again and taken steps to remove the automatic payment from occurring. This was explained to the tenant as well. As the unit was paid for, the tenant had the right to keep the unit until the end of the month however chose to close the account shortly afterwards.
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