Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Solar Energy Design

Grasshopper Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • ALFRED B

    Date: 16/09/2025

    We have had our Grasshopper Solar panels installed for several years never had a problem contacting the office until now; WHEN WE NEED THE ANSWERS. We are scheduling to have an addition to our home and the contractor needs to remove 13 Solar panels in order to attach the roofs addition. Every phone number that Grasshopper has had 1.******** no longer works, their web site is non existing, also ###-###-#### goes to a series of departments all lead to ext. *** and no mail box is set up to leave a message. I have contact ****** Power for assistance as well as ieso and they keep referring me to the third party installer which would be Grasshopper Solar or Energy whatever they now call themselves. We are not the owners of the Solar panels and need the permission of the owner to have panels removed or the entire system removed. When we signed up with Grasshopper we were told that Grasshopper would provide at no cost to us a one time lift of the panels should shingles need to be replaced. SOMEONE IS RECIEVING MONEY FOR THE HYDRO BEING GENERATED BY THE SOLAR PANELS. Not sure what to do at this point before taking legal action or having our contractor remove the entire solar panel grid and disconnecting the meter no.******. The microFIT program was approved by the Provincial Gov. at the time and they should be in a position to help anyone who has been mislead by companies the likes of GRASSHOPPER SOLAR ENERGY.

  • Karin M

    Date: 23/07/2025

    Our Grasshopper micro-fit solar panels stopped producing energy over a year ago, and no one from the company will address or fix the issue. It's been 400 days and counting with no resolution in sight. I have asked repeatedly to have someone contact us with a concrete timeline and proposed course of action, to no avail. Would not recommend their service to anyone.

  • Tanya P

    Date: 15/07/2025

    I bought a house with grasshopper solar panels on it in early September2024. The inverter stopped functioning in late September 2024. I contacted the company and my experience has been met with ********, and ghosting behaviours. First I was told there was a long lead time to replace item, then long delivery times, followed by 6 week to installation period. Today I was told a crew would be here. The times kept slipping and last commitment was to have crew here by 7 pm. No one showed.
    ** *** **** **** **** ****** *******

    Grasshopper Solar

    Date: 23/07/2025

    Hello *****,
    We appreciate your feedback.
    We have reviewed your file and confirmed that our Client Care team has already addressed your concerns regarding system maintenance. Our technicians were dispatched to your property during the confirmed service window however, they were unable to proceed as access to the system was denied.
    As previously communicated, service cannot be completed without proper access. Once another appointment block becomes available, our team will contact you with scheduling options.

  • Kevin M

    Date: 24/04/2025

    overall they are very difficlut to deal with and do not want to help out with the owners of the house. I WANT THEM OFF MY HOUSE.

    Grasshopper Solar

    Date: 28/04/2025

    Hello *****,
    Please be assured that we take all customer feedback seriously. Our team adheres to industry standards and the terms outlined in the lease agreement when supporting all of our clients. If you would like to discuss the available options under your lease agreement, you may reach our Client Care team at ************ **** ****

  • M. R.

    Date: 17/04/2025

    ********** ********** company, **** ** ****, does not live to their commitment, do not anticipate any future issues these SOLAR panels can have...***** **** ******* **** **** *******. Their service Manager, ****, and customer service operator - ****** (** ********* **** ****), absolutely do not care for customer concerns.
    **** ** ** ****** 2015 i got into an agreement for 20 YRS!!! with panels installed on my roof WITHOUT CRITTER GUARDS (apparently bc they were not part of ESA requirement) but in 2020 they made CRITTER GUARDS a requirement!!!! *****....since i did not go on top of my roof for last 9 years to see if any squirrels are forming nest underneath the panel - its not Grasshopper's issue - its my issue, now i have an animal inside my attic - thanks to grasshopper ********** in not protecting my roof before installing the system - i have several leaks, i have no electricity in 2 of my room on 2nd floor, i have a SQUIRREL problem which grasshopper thinks is my problem not theirs....********** ******* ******* ** **** **** ----- i will be taking LEGAL ACTION against them as they FAILED TO PROTECT BIRD NESTING/PROTECTION UNDER THE SOLAR SYSTEM....not only animal issue ...this is a MAJOR FIRE CONCERN...as nest formed coming in contact with solar panel during extreme heat can lead to a FIRE!!!! ***** ** ******** ****** ***********...** ****** ** ********** ** ******* **** ** *** *** ** **** *** **** ******* *** ******** **** ****** ******* *** * **** ***** ** ***** ************** ***** **** **** ******* **** ** ***** *** ** ************** ** *** *********** ****** **** ******* **** ***** **** *********** ****** ***** ** ******

    Grasshopper Solar

    Date: 24/04/2025

    Hello ********,
    Thank you for sharing your concerns.
    As per your lease agreement, roof maintenance is the homeowner’s responsibility. Based on the photos reviewed, the roof is in a poor condition, with missing shingles and exposed wood—conditions that likely contributed to the issues you are experiencing.
    Wildlife intrusion is not a result of system negligence but rather the deteriorated state of the roof. That said, we have agreed to install critter guards as a preventative measure.

    M. R.

    Date: 25/04/2025

    Hello *** I appreciate your response
    I take full responsibility of the re roofing and shingles that were damaged...that's on me as a home owner, HOWEVER, critter guards were not installed and it gave a safe opening for the animal to formulate a home underneath the solar panel and dig their way thru to my attic!!! IF roof was exposed with bad shingles without solar panels...this would not have happened...IF critter guards were installed animal would not be able to get thru underneath the solar panels...This Is ********** on Grasshopper...if ESA approved guards in 2020...why was I not contacted to have it installed??? As a consumer I am not aware of this and it's company's responsibility to inform me!! I still believe bird trap could have been avoided if Grasshopper did their work properly

  • terry m

    Date: 21/05/2024

    c.d i agree with you regarding removing and re-installing solar panels for a new roof.my time to re-roof is coming soon.we were advised ,they would remove, re-install for free.perhaps we need to confer,and explore options.so many issues with this company,i'm sorry ** ********* *** i went for it!

    Grasshopper Solar

    Date: 27/05/2024

    Dear *****,
    Please contact our client care team at ###-###-####, Monday – Friday 9am-5pm so that we can locate you in our customer database, and respond to your concerns in a timely manner.

  • C. D.

    Date: 24/08/2023

    That's funny i was also told no issues when you need to reroof they will remove the panels once for free at no cost to me and now i find out its not the case at all. I've sent multiple emails to correct this issue with no response, absolutely not happy with this ****.

    Grasshopper Solar

    Date: 13/10/2023

    Dear *****,
    We reviewed your file and noticed that we have responded to your emails. Also, we have shared re-roofing quotes with you, along with a copy of your Agreement. Kindly refer to Section 18 of your Agreement that explains the re-roofing clause.
    If you have any questions, please feel free to reach our Client Care Team at ###-###-#### Ext ***, Monday- Friday 9am to 5pm and they will be more than happy to address your concerns.

    C. D.

    Date: 17/10/2023

    Not one individual working there will admit what was said to us, was no change for the removal of the panels for the first time. Not your roofing contractor or there’s a charge for the removal of the panels. I’m not the only individual this was told.

Grasshopper Solar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.