Business Profile
Mens Clothing
American TallHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mens Clothing.
Reviews
This profile includes reviews for American Tall's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.78/5 stars
Average of 41 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRENATA S
Date: 17/05/2025
1 starI ordered a pair of pants for the first time 3 weeks ago and have still not received it. I get better service **** **** **** ***** *** **** shp from the UK.American Tall
Date: 22/05/2025
We’re truly sorry for the severe delay with your order. It was shipped from our Canada warehouse and unfortunately got held up at customs due to unexpected border congestion. We’re relieved to see there is now movement on the tracking—your package has cleared the border and is currently in transit. It’s expected to arrive by May 27th.
Again, we sincerely apologize for this experience. This delay is an exception and not reflective of our usual delivery timelines. We hope you’ll give us another chance to make it right.Review fromCorbin M
Date: 15/05/2025
1 starThe lack of customer service is baffling. I ordered clothes 10 days ago. I paid extra to ensure the clothes would get here in time for a wedding (ordered them 2+ weeks before wedding). The package still has not left their facility. There is no phone number to call, there is no live chat. You can chat with an AI bot, or send an email. I've done both and received zero responses. The emails state they will respond in 1-2 days... its been 4 days, not a word.
***** ***** ** ****** **** *** I cant deal with a company who has no customer service and there is no way to keep them accountableAmerican Tall
Date: 22/05/2025
We’re truly sorry for the extended delay with your order. It was shipped from our Canadian warehouse and, unfortunately, experienced a holdup at customs due to unexpected border congestion. We’re relieved to see that your package has now cleared the border and is in transit. It’s expected to arrive by May 28th.
I also see that our support agent has processed a refund for the expedited shipping cost. We apologize for the delay in our response—due to a high volume of inquiries, our response times are currently longer than usual. Kindly note that creating multiple tickets can unintentionally delay resolution, as it resets your request in the queue.
Once again, we sincerely apologize for this experience. This delay is an exception and not reflective of our standard delivery timelines. We truly hope you’ll give us another chance to make things right.Review fromScott T
Date: 13/05/2025
1 starShipping is horrific! Placed an order on 04/28/25. On 05/06/25 contacted the company to find out status of the order. They said there was a delay due to the volume of orders. A shipping label was created on 05/06/25 but there the order still sits today, 05/13/25. Contacted them again on 05/12/25 to ask for a refund. I was told I can't have a refund because the order was fulfilled. I need to wait and return the products when they arrive (on an undetermined date in the future). The products are sitting in their possession, not the carriers or mine. POOR customer service!!!American Tall
Date: 22/05/2025
We’re truly sorry for the delay—your shipment was held up due to border congestion. It’s now in transit and should arrive by May 22, 2025. We understand how frustrating this must be, especially since you needed it for a specific event. Our team has reached out via email with a resolution, and we hope it works for you. This was an exception and not reflective of our usual delivery timelines. We appreciate your patience and hope you’ll give us another chance.Review fromDeAndre J
Date: 07/03/2025
1 starI am so disappointed! amazing clothes, poor poor poor business structure! this is ridiculous!!! I'm trying to return for size, it's literally been 2-3 weeks and i have gotten absolutely nowhere. waiting for a return label to be sent, American tall we will pay our own shipping what is the address???? autobots cannot run your business, * **** **** **** *** *** ******** **** ** * ***** *** **** ******* what a waste of a good brand the clothes actually look, feel and fit amazingly...
i need my return label so i can return for an exchange, i have my new set of items literally sitting in my cart... 2weeks for a label and probably another 2-3 weeks for the credit and another 2weeks to get my reshop items!!! and at that time god forbid anything needs to be returned.... *** your shipping label command is broken, it does not work if it even ever exist. i attempted this feature at least 5 times, the same message every time. error please give it 2-3 days!!! I've been getting that error for 2-3 weeks....American Tall
Date: 12/03/2025
We're sorry for the inconvenience. We can see that you've been working with our team, and they have provided you with a return label on March 10th, however, it may have entered your junk/spam folder of your email. Would you kindly confirm on the ticket if you've received the label? Please let our team know if you have further questions.Review fromCarla Jean H
Date: 06/12/2024
1 starNo customer service except for a chat bot that can't find my order. *** ** ***** ***** *** * ***** **** ****. They sent out a confirmation number and tracking link as well as order link. Tracking goes to * ******* page, * **** **** *** *** **** ***** Order link takes me to their website with no information. Just total frustration.American Tall
Date: 18/12/2024
We're sorry for your experience with us. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. We can see that one of our agents have provided you with an update on your order. Please let them know if you have any further questions.Review fromAnn R
Date: 30/11/2024
1 starHorrible customer service. In fact no customer. Just a bot. Need to return a gift purchased yesterday for Christmas. No one can advise how to do this. This company ** **** ************** *** gives nothing but a run aroundAmerican Tall
Date: 04/12/2024
We're sorry for your experience with us. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. We can see that you're currently working with one of our agents, please feel free to ask them any pending questions you may have!Review fromJudy V
Date: 14/11/2024
1 starI bought a pair of ***** pants (female size 8 tall) in green. They were fabulous. Ordered the same pair in navy blue (same size) and they were huge! Since their sizing chart is not applicable to their pant sizing, there does not seem to be much use in using the sizing chart. I wanted to order a size 6 and a size 4 since I am not able to establish which size would fit best.
Terrible customer service. I phoned the customer service phone number and no one has called back.
******** *** ** *** * ******** *** ****** ** **********American Tall
Date: 25/11/2024
We're very sorry for your experience with us! We can see that our customer experience team has reached out and helped provide a resolution to your concerns. Unfortunately, we don't have a phone line as we're a small team and there aren't enough people to answer calls. However, our AI Assistant is helpful for commonly asked questions, and is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. If you have any further questions or concerns please let our team know!Review fromBernadette J
Date: 09/10/2024
1 starThere is no phone number to contact. I have a question their bot could not answer. I will never ever order from this company again because of their lack of customer service.American Tall
Date: 17/10/2024
We're sorry that you had difficulty getting into contact with us. Someone from our customer experience team has reached out through email to help resolve your questions and concerns. Additionally, we would like to note that we don't have a phoneline. We're a small team and there aren't enough people to answer calls, and we apologize for any trouble this may cause. As for our AI Assistant, it is useful for commonly asked questions, but is ready to pass you off to a live agent (with working hours) or create a ticket if prompted.Review fromRose D
Date: 13/08/2024
1 starThe men's clothes don't hold up in the paint. My son is 6'9", and I thought I had finally found a solution for him with this company, but it was not the solution. The clothes rip very quickly, from the hoodie to the white t-shirt that was delivered stained; I have basically nothing this boy can wear from this selection of clothing I bought him in February. Then I sent them an email with a picture of the pants, and they expected me to hold on to them, as they took up space in my home of never-ending clothing, until their quote-unquote "case was complete". Their clothing is a joke and I do not recommend not one piece of it to anyone.American Tall
Date: 27/08/2024
We're sorry for your experience with us! We're happy to see that on August 16th our team was able to contact you and outline that we were unable to identify the item, however, a resolution has been provided. We recommend holding onto any item until we have completed our investigation, as we may need further information. Please reach out to our team if you have any further questions.Review fromPATRICE H
Date: 11/05/2024
1 starThis was my first time ordering from American Tall. The ordering and delivery went fine, but I needed to return one of my items, *** **** ****** **** * ******** **** ******* ** * ****. I returned my item on 4/06/2024; it is now 5/11/2024 and I still have not received my refund. I can't speak to anyone or get any real answers or updates because they don't have customer service representatives that you can talk to, and the customer service chat bot is limited to canned responses. ** ******* ** *** ***** ******** **** **** ********American Tall
Date: 21/05/2024
We are so sorry about this and appreciate you bringing this issue to us! Upon investigating the matter, your package seems to be stuck at customs and is not yet delivered to us. Therefore, we were unable to process the return. Your return has now been processed and the issue will be escalate to the carrier on priority.
Additionally, we can see that you did reach out through our AI Assistant but weren’t able to create a ticket. Our chatbot is designed to help customers with frequently asked questions but we encourage them to request for an agent support on the chat if they are unable to get the required solution.
American Tall is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.