Business Profile
Medical Doctor
Your Doctors OnlineThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Your Doctors Online's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 19 Customer Reviews
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Review fromJocelyn H
Date: 16/05/2025
1 star**** ******* * ** ****** **** *** ****** ******* *** ** ******** *** ***** ** ***** **** ******* **** **** * *** ** ******* ****** ******* ** **** **** **** *****
IT IS NOT OHIP COVERED!!! I was charged $365 dollars for services that are covered in Canada by healthcare. I was trying to do the right thing and not use the online Emergency Room services because I didn't think my **** issues were ER worthy. ****. I am going to dispute it with my credit card company *** *** ** * *** ** ***** ** **** **** *** * ** *** ******** **** **** *****Your Doctors Online
Date: 26/05/2025
Thank you for taking the time to share your feedback, Jocelyn, and we apologize for the inconvenience.
Due to changes in virtual care regulations set by the Ministry, we do not accept health cards for consultations. Your Doctors Online operates on a private, subscription-based model and does not bill OHIP for any services. This is clearly outlined in our Terms and Conditions and is also communicated to all users during the subscription process, prior to connecting with a healthcare provider.
While we recognize not every experience may be positive, many of our users continue to find value in our services and receive consistent follow-ups for their health needs. You can also review their feedback on https://yourdoctors.online/reviews/
As per Customer Communication records, your request to cancel the subscription immediately and the partial refund has been confirmed. We hope that we can provide you with a satisfactory experience in the future through our platform.
Again, we appreciate your feedback and remain committed to transparency and patient care.
Regards,
Your Doctors Online TeamReview fromArshveer C
Date: 02/04/2025
1 starDoctor refused to approve prescription for my ******* issues. Waste of time and money.Your Doctors Online
Date: 26/05/2025
We’re sorry to hear about your experience and understand your frustration, ********.
Your Doctors Online prioritizes patients' health and safety. In certain cases, our healthcare providers may determine that a physical examination is necessary for a proper assessment. This is especially true when symptoms are recurrent or persistent, and there may be concern about an underlying condition. In such instances, prioritizing patient safety, we recommend visiting a Primary Care Physician (PCP) for a thorough evaluation.
We appreciate your understanding and remain committed to supporting your health in the best way possible.
For any other concerns, please feel free to reach out to us at *******@***********.online.
Regards,
Your Doctors Online TeamReview fromJulie K
Date: 30/03/2025
1 starTook a full year payment without letting me know and will not refund money. The subscription says $20 a month then they charge all the year. No one from customer service helps you or will offer a refund.Your Doctors Online
Date: 27/05/2025
Hi *****,
We sincerely apologize for any inconvenience you have experienced.
At Your Doctors Online, transparency and customer satisfaction are at the core of our values. The plan you are currently subscribed to is a yearly plan priced at $20/month, billed annually—totaling $240 per year. This billing structure is clearly outlined on our payment screen during the sign-up process, with "Yearly Plan" displayed prominently at the top and "billed annually" mentioned in the bullet points.
We reviewed our records and, unfortunately, did not find any inquiry from your end. While there was an attempt to initiate communication via our live chat, it appears to have remained inactive from your end, which prevented us from assisting you at the time.
Please feel free to reach out to us directly at *******@****************** so we can investigate your concern further and assist in the best possible way we can.
Regards,
Your Doctors Online TeamReview fromJ. S.
Date: 25/01/2024
1 star******** ******* ****** ********* ** ****** ******* ****** ***** I signed up ***** *** ****** ** ***** ****** *** not seeing that I was commuting to a 3 month period that would automatically renew. When I was contacted 3DAYS after being queued I was told to go to outpatients for care!!
I complained immediately and asked to cancel my subscription. The response *** **** **** *** I was told it would be cancelled after 3 months ($180 later) but guess what? It didn't cancel! When I contacted them again I was told it was canceled as of December 05 so I had to pay unril March 5, 2024 now putting me at a total of $360 for absolutely nothing. No care, no use!!!Your Doctors Online
Date: 26/05/2025
Dear *******,
Thank you for taking the time to share your feedback. We truly appreciate every opportunity to clarify and improve our services.
We would like to respectfully address the concerns mentioned in your review regarding the billing of your subscription.
You initially subscribed to our Quarterly Plan, which is billed at $20 per month, charged every three months as a single $60 payment—a detail outlined in our subscription terms and confirmed at the time of sign-up. This plan automatically renews every quarter unless it is cancelled prior to the renewal date.
As per our records:
You were charged $60 initially when you subscribed.
After discussing the plan benefits with our team, you decided to continue with your subscription until the end of the billing cycle and mentioned an intent to cancel later.
Since a manual cancellation was not placed before the next cycle, the plan renewed automatically, and a second charge of $60 was processed.
Upon your second inquiry, our team clarified the renewal process and personally scheduled your cancellation to ensure that no future charges would occur.
To date, you have been charged a total of $120 for two quarters (six months) of access to the plan. We understand there may have been some confusion between the monthly rate ($20) and the quarterly billing ($60 every 3 months), and we apologize for any inconvenience this may have caused.
We are always here to provide full transparency and support. If you have any further questions or concerns, please don’t hesitate to reach out directly at *******@***********.online. We would be more than happy to assist.
Regards,
Your Doctors Online TeamJ. S.
Date: 26/05/2025
No commentary about the 3 day wait? Being told to go to outpatients? Your rude customer service? Not to mention it took months for you to reply to this which dictates you know most people will not take time to go back months to review the charges. Very unprofessional and inefficient. Your blanket statement is of no consequence.Review fromHoney J
Date: 19/01/2024
1 star** * ****** * ****** ***** **** **** ** ******** ** **** ** **** ******* ****** ********......
I was charged for 240 dollars in one call...your advertisement is tooooo misleading... 20 dollars a month ...but your billed me 240 dollars..how can you advertise 20 dollars a month and infact you are not giving your customer if they like to be billed 20 or 240 ..if they are happy with the service or not... if you see the plans you write in bold big letters 20 dollars ..and when i checked my account i was shocked to see 240 dollars.it does not making any sense advertising 20 dollars and deducting suddenly 240 dollars... **** ****** **** ** **** *********...i demand for a refund ... i only used the service once.. i agree that you will deduct 20 dollars ..if your saying i used the service once...bit its not acceptable to make it 240 dollars..your not giving your customers the choice..to pay 20dollars or 240dollars... **** ** *** ******* *** ********** **** ****** **** ******** *** **** ****** *
I THOUGHT ALL THE WHILE ITS THE SATISFACTION AND WELLNESS OF YOUR PATIENT IS WHAT IS IMPORTANT IN HERE .. *** * ***** **** ** ********* ** **** ******* ****** ** *** ***** *** **** **** ******** ******** *** *** ********* ** **** *** ***** ** **** ** ********* ** ***** ** **** ** ***** ****** *** ***** *** *** ***** *****Your Doctors Online
Date: 27/05/2025
Hi *********,
We are truly sorry to hear about your recent experience and appreciate you bringing it to our attention. Patient satisfaction is important to us, and we are always working to improve the quality of our services.
You were subscribed to our yearly subscription plan at $20/month, billed annually, as mentioned on the subscription screen. This plan provides unlimited consultations for you and your dependents, along with free prescription services, medical notes, lab requisitions, and nutritionist access, all from the comfort of your home. These details were clearly outlined on our subscription screen and emphasized in the bulleted points of the plan for review before signing up.
As per our Cancellation and Refund Policy, all subscriptions are non-refundable. We encourage our customers to continue utilizing our subscription benefits, including consultations.
We sincerely apologize for any stress or inconvenience caused. Please be assured that our primary goal is to provide comprehensive, accessible, and effective healthcare, and we are committed to doing so with empathy and transparency. Our intent is never to profit at the expense of our patients' well-being.
For refund queries, please reach out to us at *******@******************. We are here to assist you.Review fromDeborah L
Date: 09/01/2024
1 star**** ******* ** ** ******** ******* They use email bots and you can’t get through to the customer service number. They took $240 from my account just like they did with multiple people who have complained on this site. They refuse to reimburse you or speak with you. * ******** ***** **** ** *** **** * ********** ******** *** * ******** ***** ** *** *** **** **** * *****Your Doctors Online
Date: 26/05/2025
Dear *******,
Thank you for sharing your feedback. We are truly sorry to hear that your experience with our billing process did not meet your expectations.
We would like to take a moment to clarify how our subscription system works to ensure transparency for you and for others who may read this review.
You enrolled in our Yearly Plan, which is billed at $20 per month, charged as a single annual payment of $240. This billing structure is clearly stated on the subscription screen at the time of sign-up to help users make an informed decision. We sincerely apologize for any confusion this may have caused.
Though the subscription terms indicate that charges are nonrefundable, we issued a full refund of $240 to you as a gesture of goodwill and to ensure you felt heard and respected in your concerns. Our intention is never to mislead, and we are committed to providing honest and supportive service at every step.
We value every opportunity to improve and have taken your feedback seriously to further enhance the clarity of our subscription process.
If there’s anything more we can do to assist or clarify further, please don’t hesitate to reach out to us directly at *******@***********.******.
Regards,
Your Doctors Online TeamReview fromAlex G
Date: 07/01/2024
1 star******* The company advertises low costs for subscriptions starting at $20/month. ** ******* *** ** ******* **** *** ** couldn't see our Doctor. This service was suggested by the ****** **** ****** as an alternative. We went on the website and it appeared to be affordable - $20/month. It was noted that this was “billed annually - but we did not consider this means no refunds. They failed to indicate this is non-refundable in a clear and visible manner. It was advertised to make us think it’s $20 month, but really it’s $240/year.
We cancelled our plan after the first visit of 15 minutes because the service was not helpful and we did not want the service going forward. We contacted the company for a partial or full refund the very same day. We were subsequently advised (months later and several follow-ups) that the company does not provide any refunds and this is noted in very fine print on a totally separate part of their website. If the company policy is no refunds - this should be made very clear.Your Doctors Online
Date: 16/07/2025
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and truly empathize with the distress you and your husband faced.
We sincerely apologize if there was any confusion regarding our subscription model. Our plan is indeed billed annually, and this information, along with our no-refund policy, is clearly stated in the terms and conditions presented at the time of subscription. We understand that this detail may have been missed, and we regret any inconvenience that caused.
At our core, we strive to ensure transparency in all our billing and policy communications. We continuously work to make these details as clear and accessible as possible to help our customers make informed decisions.
We appreciate your feedback, and we’ll take it into consideration as we work to improve our service and communication moving forward.
Regards,
Your Doctors Online TeamReview fromJannelle M
Date: 05/01/2024
1 starHorrible service. ***** **** ******** **********
They have a **** ****** ********** way to make you believe you are signing up for $20 a month, then they charge you $240. They won’t give a refund, even if you haven’t used their service. **** ***** **** ***** *** *** ***** ** ** *********** ************** *** ***** ******** ***** ****** ***** ********* *** ********* **** ****.
I needed a prescription over the holidays, was charged $240 when I thought I was paying for a month. ‘My mistake’ they had $20/month in bold writing and in fine print yearly subscription. When I checked out, it didn’t say $240 as the total at the bottom. ********* * ***** **** *********** *** ******** ** * ***** ****** ***** Not very user friendly, especially people who are sick and in need of help.
I emailed them multiple times to get responses from a bot, after investigating, I found their phone number and told them my situation* **** *** *** ****. They said because I had used the service to get a prescription that I can’t get a refund. Not only did I have to PAY for the prescription, I had to pay $240. * ************ ** *** ***** *****Your Doctors Online
Date: 14/06/2025
Hi ********,
Thank you for your feedback. We truly apologize for any inconvenience this may have caused.
The plan you were subscribed to is a yearly plan—$20/month, billed annually at $240. This includes unlimited consultations, prescriptions, and additional healthcare services. As per our policy, we’re unable to offer refunds once services have been used, as this ensures fairness for both our patients and the healthcare professionals providing care.
Your experience is very important to us, and we are using your feedback to improve our communication and overall service.
If there’s anything further we can assist you with, please don’t hesitate to reach us at *******@***********.online.
We are here to assist you.
Regards,
Your Doctors Online TeamReview fromMaya A
Date: 03/01/2024
1 star********* They take the full annual amount for the monthly subscription and then throw you from one chat to another. I paid $240 to see a doctor due to shortage in family doctors. Then I was not provided the service I requested and not even directed to how to proceed. This is the worst ever choice for seeing a medical doctor. This ** * **** ******** **** *** has nothing to do with being a caring compassionate healthcare professional. ****** *****Your Doctors Online
Date: 14/06/2025
Hi ****,
We are sorry to hear about your experience and sincerely apologize for the inconvenience.
According to our records, you subscribed to our $20/month plan, billed annually at $240. This plan provides unlimited consultations, medical notes, and prescriptions throughout the year.
Due to the telehealth limitations, we could not assist you with the requested services and advised you an in-person visit. This recommendation was made not only due to the limitations of virtual care but also to ensure you receive the most accurate and appropriate support for your health needs.
If there is anything you feel was missed or remains unresolved, please do not hesitate to contact us at *******@***********.online. We would be happy to revisit the matter and ensure you feel fully supported.
Thank you for your understanding.
Best Regards,
Your Doctors Online TeamReview fromLaura K
Date: 31/12/2023
1 starTold me it was 20$ a month, charged my credit card $240 dollars a week before Christmas. It won’t even allowed me to add my spouse under the account. Talking to their customer service department is like pulling teeth. Horrible horrible horrible. **** ****** **** ******* ******* **** ** **** **** ****** * ****** ** ***** **** ** ************ ******* I keep getting the run around. I do not recommend this app. Seems all hunky dory until your card is charged for the year AND cannot add your spouse. What’s the point of having a family plan?
** *** ***** **** **** **** **** **** ****** ****** *** ******* ** ** ******* Don’t seem very efficient to me.Your Doctors Online
Date: 16/07/2025
Hi *****,
We are truly sorry to hear that our services did not meet your expectations, and we appreciate you taking the time to share your concerns.
To clarify regarding the charges, the subscription selection screen clearly displays both the title and billing frequency of the plan. It also presents each client with our Terms of Service prior to confirmation.
As per our records, you subscribed to the yearly plan on December 23, 2023, and received both a consultation and a prescription. In line with our refund policy, we’re unable to process a refund when services have been utilized.
Regarding adding a spouse, please note that individuals who are 16 or older must have their own account due to medical privacy regulations.
We sincerely regret that our communication did not assist you properly — this is not the standard we strive for. Please know that we take your feedback seriously and are actively working to improve our service experience.
If there’s anything else we can clarify, feel free to let us know.
Regards,
Your Doctors Online Team
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