ComplaintsforAllstream

• Initial Complaint

  09/02/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In June, 2022, ********* communicated to Allstream that continued poor internet speed (average of 2 MBPS) and poor phone line service were impacting our business communications and that we would be not renewing our contract dated 12/21/16. On 10/25/22, I contacted Allstream, They requested that we provide a copy of the contract and an updated authorized user form. I followed up with an email. The email requested Allstream to forward to us a complete CSR report and any other information required to initiate service to a new carrier. After receiving no response to my request, I followed with another email on 11/15/22 with another request for a CSR report. On 11/18/22, I contacted the customer service department by phone and informed her of the numerous requests for the CSR reports and any other pertinent information to transfer services. I followed up with an email requesting again, the CSR reports. On 12/4/22, again requesting CSR reports. On 12/7/22, Allstream emailed a copy of the CSR report to ********* which we passed along to our new carrier. All of the services should have been transferred on December 21, 2022 and terminated from Allstream. On 12/30/22 we emailed customer care following receipt of an Allstream letter stating we would continued to be charged for lines still connected and equipment. Our email outlined the series of events and again stated we had transferred service on 12/21/22 and we requested Allstream to schedule a time to remove their equipment from our offices; we will not be responsible for removing and possibly damaging Allstream's equipment. Allstream's corporate manager for customer care emailed us on 1/12/23 and said she would cancel our service back to 12/22/22. We received 1/06/23 bill reflecting early termination of services. On February 6, 2023, we received a new bill for connections we had terminated on 12/22/22. Local Allstream customer service is ignoring request to cancel new billing. Corporate will not return calls.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our office uses Allsteam / **** for our Fiber internet provider. We pay over $500 a month for our fiber service. According to their website they promise that: 1. downtime issues are solved on average in 4 hours 2. Fiber internet has an average of .4% downtime. Our office has lost internet four times over the last 12 months and each time, we loose internet for 24 to 72 hours. We are not told why the internet is down until hours later at which time we are told that a construction site has damage our internet cable and that it cannot be fixed until after 7pm. Our business continues to loose *** ******* ** ********** ***** **** **** the loss of internet and phones. Allstream does nothing to resolve this issue and does ******* ********** ***  The provider continues to break their contract. *** ******** ****** ********* ** ******* ***** *** ** ***** *********  ****** ***** **** ****** ** ** *************************** ** ** * ******* **** *** ******* *** ******** ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩