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            Business ProfileforThe Smith Investigation Agency

            Investigator
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/7/2015

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            The Smith Investigation Agency offers Private Investigative Services in Ontario. Our principal office is located in Mississauga within the Toronto area. We have offices in 11 cities throughout Ontario.

            We offer Surveillance and Investigative Research for the follow: Insurance Fraud, Child Custody Investigations, Corporate & Legal Investigations, Family Investigations, Background Checks, Skiptracing and Locates, Missing Person Cases as well as Private Investigation Training.


            Business Details

            BBB File Opened:
            22/6/2015
            Years in Business:
            10
            Business Started:
            4/3/2014
            Accredited Since:
            6/7/2015
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Whitney Smith, President
            Contact Information

            Principal

            • Ms. Whitney Smith, President

            Customer Contact

            • Ms. Whitney Smith, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            22/12/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            Dec. 4th. When discussing the details of my case with agent over the phone I shared that the ENTIRE and ONLY reason that I was hiring was because I required written collaboration of an existing RCMP FILE. I was assured and reassured that if there was an RCMP file that a police check would uncover it. I WAS SPEAKING TO PATRICia. I called back about 11 or so days later to receive a preliminary report and to inquire as to when I would receive a written report validating the RCMP incident. I was told that the ONLY report uncovered was a Wellness Check done in my son this year. I explained that I was fully aware of that because I was the one who had requested the said check. The telephone call left me feeling very confused as there was no RCMP file mentioned. I mentioned that as promised, the RCMP file should be visible and was told there was no evidence of it I later learned Police are authorized to conduct investigations using the CPIC database BUT THEY CAN ONLY BE CONDUCTED on individuals unless they consent to it. IT CANNOT BE DONE WITHOUT THEIR WRITTEN CONSENT.Clearly I was given inaccurate and totally misleading information… I actually paid over $1000 for information THAT I GAVE THEM . My neighbour was sitting beside me and will testify that I was on speaker phone n stated several times that it was ONLY the RCMP file that I was needing confirmation and written evidence of. I was assured repeatedly that YES … the RCMP file could be accessed from a regular police criminal check and court records. I did state that I WANTED TO KNOW if they were OTHER ARRESTS I received a preliminary report and when calling to question why they are RCMP file was absent I was told that they could not have obtained it AS NO ARREST HAD BEEN MADE.. I HAD ALREADY TOLD THEM CLEARLY THAT NO ARREST HAD BEEN MADE AND AT THAT TIME, PATRICIA SHOULD HAVE CLEARLY STATED THAT IF NO ARREST HAS BEEN MADE, THERE WOULD BE NO RECORD ASSESSABLE TO THEM… there is a recorded 9 min/50 sec conversation where you can clearly hear me ask Patricia repeatedly about accessing. If you sequender and listen to that tape, you hear clear evidence of how I was misled repeatedly If the tape is not available or has been reduced timestamp, you will know that it has been tempered with. if it suddenly gone that in itself is telling . Patricia offered me a two minute portion of the conversation taken out of context To support her falsified perception. she also ********** me with ******** and retaliation should I choose to escalate this with a BBB “….we will have to escalate things further should you choose to falsely attack our agency by means of complaints with BBB I have all of our correspondence. PLEASE LET ME KNOW HOW I CAN GET THAT TO YOU. I refuse to pay over $1000 for information that I gave them. I was misled and given incorrect information I should have been told they cannot access our RCMP files. When you listen to my tape, you will hear clear evidence that I WAS TOLD NUMEROUS TIMES THAT they could access RCMP files PLEASE LET ME KNOW HOW TO GET OUR CORRESPONDENCE TO YOU
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica G

            22/11/2021

            I was pleased with the care taken with my case. Without oversharing, they were able to find my long lost aunt. This has given my family great joy and I don't think you can put a price on that. I paid a flat fee. No hidden fees. *************************************. Their team was empathetic and worked quick!

            The Smith Investigation Agency Response

            25/01/2022

            Thank you, Jessica; we are very happy to see your family reunite, and we appreciate your time and review.

            Local BBB

            BBB Serving Central Ontario

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