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Business Profile

Heating and Air Conditioning

KW Energy Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Sarah C

    Date: 08/11/2024

    Went door to door selling ridiculous ********* and ******* contracts to senior citizens in the Muskoka area. Tricked my Aunt into signing a 240 month contract for a FURNACE she didn't even need. Luckily I got her out of the contract because of the 10 day legislation *** *** **** ****** ******** *** **** ****** ********* ***

    KW Energy Home Services

    Date: 13/11/2024

    *****, we're sorry to hear about your experience but after checking our records, it appears you are not one of our customers. We take feedback seriously and always aim to resolve any genuine concerns. If you have an invoice number or any proof of service, please provide it an we'll gladly look into this matter.

  • Sandra D

    Date: 04/10/2024

    ********** ** *** *** *** ********* **** **** ******** They do not know what they are doing. They installed a tankless water heater in my home- incorrectly. They sent one tech out 2 days later, who said it was just air in the tank after it started dripping.
    The same night- it was pouring out from 2 pipes on each end, every 20 minutes. Flooding my washroom. I stayed up to empty buckets of water- this went on for 6 days!!!
    They were very careless in rectifying the issue ASAP. They finally send a second SENIOR tech out, 2 days after that- who came and left to get parts- never returned. NO CALL FROM KW. I had to call and email that evening.
    The man looked baffled- because it was installed WRONG!! That’s why he left. They dragged my urgent situation on and on trying to charge me $6k to get them to come and remove their equipment, after I canceled the contract during the 10 days of my rights. Threatened if I have it removed, they will charge me $16k for the tank!!! Meanwhile I’m dealing with flooding.
    I went thru this water pouring out for 6 days- I couldn’t leave my home. ****** ** *** ***** ***** ********* * ***** ** ****, this situation stressed me to the core, and it also caused damage to my brand new flooring.
    ****** ** ** *** ** ******** **** ** ******* *** **** ****** *** They are on top of you, and so nice before you sign their ridiculous contract. Then you are nothing. Customer Service *****, responsiveness is poor. And they try to get money out of you, for their ERRORS. They do not value or respect their customers. **** ****** ** *** ** ******** ****** ** **** *******

  • Natalie V

    Date: 14/03/2024

    Service was done on November 1st. They said our payment would be deferred till the next year. That did not happen. They removed out old hot water tank and said they would return it to ********* and never even called to open a ticket to start the return process. We are still waiting on our rebate as well. I have been contacting the company for 3 months and No OnE has returned my calls or emails.

  • Barb M

    Date: 28/12/2023

    KW Energy does not follow through with their promises. They said that they would refund the fee for the first audit. They did not. They said they would cover the fee for the second audit and I would not need to pay. They did not. They said they would cover the cost of the administration fee. They did not. They arranged for the loan of the new furnace and heat pump. 3 months 0 payments , 0 interest. This did not happen. They said they would return my ******** rental equipment to ******** and look after ensuring that account gets closed. They did not. Now I’m still having to pay for ******** equipment that I no longer have or pay ******** a buyout fee of thousands of dollars.
    I have been trying to get a resolution from KW Energy for 3 months now, and their response is always that they are investigating and looking into it. **** ** ** ******** **** It doesn’t take over 3 months to pay back money you owe to someone.
    DO NOT DEAL WITH KW ENERGY!!!! They are not a good company. I made a mistake trusting and believing what they told me. Don’t make the same mistake that I did. Biggest mistake of my life!!!

  • Angelina I

    Date: 04/12/2023

    ** *** **** **** **** ******** I have not had the right service, things were not hooked up properly. I am very reluctant to have had services with them

KW Energy Home Services is NOT a BBB Accredited Business.

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