Business ProfileforPurolator Inc

Ashipment with tracking number ************ was scheduled for delivery from Ogden, QC to Longueuil, QC via Purolator Ground service. However, the package did not reach its destination, with its last known location being the sort facility in Boucherville, QC. Purolator conducted an investigation. Unfortunately, the search results were negative, and proof of delivery could not be provided. Efforts were made to escalate the matter to the depot for further investigation, and a trace and claim file (Case Number: ********) were opened. The receiver filed a claim, requesting compensation for the lost item. However, with only a maximum payout of $100.00 offered. Further attempts were made to resolve the issue, including requests for pickup at the sort facility and escalation of the claim amount. However, no satisfactory resolution has been reached. On February 12, 2024, Guylaine D., a tracing specialist at Purolator, confirmed that the package was not found in the Boucherville facility's Lost & Found. She suggested that it could be located elsewhere, potentially even in British Columbia. The package was then traced and allegedly returned to the ****** FBA warehouse. This development raises questions about the effectiveness of Purolator's security measures and logistics protocols. Purolator emphasizes its "security-minded approach to logistics" and claims that "a security-focused provider should ensure real-time access to shipments' whereabouts." However, the fact that the package was returned to the ****** FBA warehouse contradicts these assurances. Furthermore, if there was indeed an old label on the package, it was well covered and clearly indicated as invalid. Even if the label caused confusion, it is perplexing that the tracking department did not utilize the case I opened to ascertain the original package destination, rather than automatically redirecting it based on an outdated label.