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Business Profile

Coin Cards

Coinamatic Canada Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Cards.

Complaints

This profile includes complaints for Coinamatic Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coinamatic Canada Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HELLO WE RECIVED LETTER ABOUT OUR LAUNDRY MACHINES NO LUCK ON CONTACT THEM SUPPOSE CHANGE THESE MACHINES BACK TO COIN NOTHING BEEN DONE YET WAY PASSED DUE DATES NEED THEM TO STOP LIEING TO ALL OF US HERE HOPE U CAN LOOK INTO THIS BEST REGARDS

      Business Response

      Date: 27/06/2025

      Thank you for contacting us. We’re not fully clear on the request and want to ensure we address it correctly. 

      Please have your property owner or manager reach out to us directly so we can discuss options and work towards a resolution. 

      Kind regards,

      Coinamatic

    • Initial Complaint

      Date:16/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 6 I purchased laundry credits $40 using my credit card . The money was never put on my account. I’ve contacted them numerous times. Provided them with proof with emails three times when they said they never got my emails. After repeated calls and emails; **** **** **** ******* ** ** 

      Business Response

      Date: 27/06/2025

      Thank you for reaching out and sharing those details. We sincerely apologize for the inconvenience and understand your frustration. We’ve received your message regarding the $40 laundry credit purchase on January 6 and understand your concerns about the lack of resolution so far.

      We will review your refund request along with the information you’ve already provided and follow up with you shortly via email to work toward a resolution.

      Kind regards,

      Coinamatic

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I complained about the same washing machine three times and they have not repaired it. I am on disability and I am in a wheelchair and I rely on this service. I have lived in my building for 12 years and this has never been an issue but in the last month it has and they don't seem to care about anything but the money.

      Business Response

      Date: 27/06/2025

      Thank you for sharing this with us. We sincerely apologize for the inconvenience and understand your frustrations regarding the recent service experience. We understand how important it is for you to have reliable laundry service, and I appreciate you bringing this to our attention.

      According to our records, there is a work order open to repair the washer (***********), and it’s scheduled for service today. We appreciate your patience as we work to get this resolved as quickly as possible.

      If you have questions or need immediate assistance, please don't hesitate to give us a call.

      Kind regards,

      Coinamatic 

    • Initial Complaint

      Date:28/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On several occasions, we were double charged for laundry services. We’ve kept track of everything, complained multiple times and have not received replies or refunds… our building told us to contact the business and upon doing so, they did not resolve any issues or reach out. This is our only laundry option, and we are constantly being double charged

      Business Response

      Date: 27/06/2025

      We're sorry for the trouble you’ve experienced with the double charges. To help us resolve this, we ask that you provide some additional information:

      -The total refund amount you’re requesting
      - Any information you have about the purchases (dates, times, and amounts)
      - A copy of your credit card statement if possible

      Once we receive this, we’ll review everything and get back to you as soon as we can.

      Thank you for your patience.

      Coinamatic 

    Coinamatic Canada Inc is NOT a BBB Accredited Business.

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