Reviews

This profile includes reviews for Routes Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Routes Car Rental has 8 locations, listed below.

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  Routes Car Rental

  5 - 3687 Nashua Dr Mississauga, ON L4V 1V5

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  Routes Car Rental

  9231 Beckwith Rd Richmond, BC V6X 1V7

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  Routes Car Rental

  3035 Orlando Dr Mississauga, ON L4V 1L6

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  Routes Car and Truck Rental

  2664 Leitrim Road Ottawa, ON K1T 3V3

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  Routes Car Rental

  3901 Mannheim Rd Schiller Park, IL 60176

Review Details

• Review fromScott J

  Date: 28/07/2025

  1 star
  so many hidden fees at time of car pick up, they wont offer a refund and ******* and Routes just point at each other as to whom should give the refund. **** ** * ***** **** ** ****** *** ******* ****** **** *** ******** *** **** * *** ******* **** ***** ******

• Review fromNaveen K

  Date: 24/07/2025

  1 star
  ***** - I had a terrible experience with Routes Car Rental *** ******** ****** ******** ** ***** ****. They charged me an unexpected and unfair Out of Province fee that was never clearly disclosed at booking or pickup. When I confronted them, their customer service was unhelpful and dismissive, refusing to refund and suggested to talk to corporate. **** ***** **** * ********** **** ** squeeze extra money from customers. ** *** **** ** ***** ****** **** *** ********* ********** ** *** **** **** ****** *** ******* ***** *** ****** ** ***** ********* *********** ****** **** *** *********** *** **** **** ***** ******** **** **** **** **** ********** *********

• Review fromJody H

  Date: 24/07/2025

  1 star
  “Mandatory” insurance is a ****. They charged me $377 because I did not have a copy of my hazard declarations page for my auto insurance. Honestly who carries around a copy of their hazard deck page? Ridiculous and I have asked for a refund

• Review fromKiontay B

  Date: 24/07/2025

  1 star
  Very disappointed in Routes. I booked through a third party and it does not say you need a credit card. I paid my money already and when I get there I notice it only requires a credit card and I have never seen this with any rental car service. They where very disappointing **** to me a would not give me any resolution or attempt. I was on the phone all day with the third party to get my money back because no one would answer the phone to cancel. A day later I am out $203 and have now dispute this with my bank. **** ***** ******** if you don’t give the car you should refund it is different if I wasn’t there to pick up the car.

• Review fromCarolyn H

  Date: 22/07/2025

  1 star
  Everything about this experience has been frustrating and incredibly misleading! After waiting over 2 hours in line, we were told there would need to be a credit card for the deposit despite their advertisements that no credit card is needed to book. Then when paying for the booking, I told the man I had paid. He insisted I had not. I trusted him and paid again only to get back to back notifications from my bank that the payment went through twice. Now after well over 2 hours in line, I’m waiting on a refund for something I told him I had paid. So incredibly frustrating.

• Review fromRyan D

  Date: 21/07/2025

  1 star
  ** ******* * ***** Try to scare you into insurance, don't have after hours rental, charge you for coverage without authorizations. ***** *** ********* ******* ** ****** *** ** *** **** **** ***** ****** *** **** ** **** **** **** *** *******

  Routes Car Rental

  Date: 25/07/2025

  We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide clear information about coverage options and rental terms, and we regret if anything was unclear during your visit. We are continuously reviewing our communication and service practices to improve the customer experience.

  
  

  If you’d like us to look into your specific case, please feel free to contact us at [insert contact info], and we’ll be happy to assist further.

• Review fromBradford M

  Date: 21/07/2025

  1 star
  *** **** ***** ** *** ** ***** ***** **** the worst experience of my life. We rented the car for a week online, we get there, they tell us it is a STATE requirement to pay for THEIR insurance, it is not they bait you, while driving down the interstate, the lug nuts fly out off, we called them, they told us we were on our own, we get back to the store to return the vehicle, the store manager ****** *** * ***** *** **** ***** ** *** **** she said " I will make sure you get your full refund" she then waited two days, then emailed me saying she had no recollection of the event. EVEN THOUGH SHE WROTE HER NAME ON MY REFUND RECIEPT

  Routes Car Rental

  Date: 25/07/2025

  We’re very sorry to hear about your experience and sincerely regret the frustration and safety concerns you encountered during your rental. The situation you described regarding the vehicle's condition is deeply concerning and not reflective of our standards. We are investigating this matter, including the communication you had with our team and the refund commitment made at the location.

  
  

  Regarding insurance, while we do require proof of adequate coverage to waive our optional insurance, it is not mandatory if valid documentation is presented. If you still have a copy of the receipt or documentation signed by our team, please share it with our customer care team and we will review the case

• Review fromZeima K

  Date: 20/07/2025

  1 star
  **** * ***** Terrible customer service. The car was dirty when given to us. An employee almost hit us on our way out of the parking lot. The lines was LONG at 11pm. We waited a super long time for a shuttle. The back seatbelt was broken. The lights inside the car wouldn't turn off making it dangerous to drive at night. When we called to complain we were interrupted. I asked to speak to a manager and he said no then hung up on us. This was INSANE. I will continue to try and get some help dealing with this business. I have already contacted my lawyers.

  Routes Car Rental

  Date: 25/07/2025

  We sincerely apologize for the issues you experienced during your rental, including the condition of the vehicle, long wait times, and poor customer service. Your concerns are deeply troubling and not reflective of the standards we aim to uphold. We take your feedback seriously and are reviewing this incident internally, including the reported behavior of our staff and vehicle maintenance. Please contact our customer care team we will investigate further and work toward a resolution.

• Review fromJulie S

  Date: 18/07/2025

  1 star
  I had a deeply upsetting experience with Routes Car Rental (Richmond/Vancouver location). My flight was delayed, and I called the branch multiple times as soon as we landed — they were still open for another 30 minutes, but no one answered.
  I later provided proof of the delay, but Routes refused to offer a refund, credit, or even an alternative vehicle. I was left completely stranded — alone with my baby — and they showed no empathy or effort to help.
  ******* (who I booked through) contacted the branch multiple times to advocate for us, but the manager still refused to cooperate or make any exceptions.
  Unexpected delays are part of travel. A decent company would respond with flexibility and basic compassion. Routes did not. * ******** **** ********* ** ***** **** ******** ********** **** ********* You risk being left on your own when you need help the most.

  Routes Car Rental

  Date: 24/07/2025

  We’re truly sorry to hear about your experience at our Richmond/Vancouver location and understand how distressing it must have been, especially while traveling with a child. Flight delays are indeed an unfortunate part of travel, and we regret that we were not able to better support you during this situation.

  
  

  While our operating hours are fixed, we understand your frustration at being unable to reach someone before closing. We are reviewing internal communication procedures to ensure better responsiveness going forward.

  
  

  We also recognize your effort in providing proof of the delay and will revisit your case to see if any resolution can be offered. Please contact our customer care team with your reservation details so we can reassess.

  
  

  We appreciate your feedback and the opportunity to improve.

• Review fromMax H

  Date: 10/07/2025

  1 star
  2.5 hours waiting in line. $260 forced insurance buy (they claimed they needed to see in writing that my insurance company covers rental cars?? Even though I spoke with an agent on the phone). ****!

  Routes Car Rental

  Date: 17/07/2025

  We're truly sorry to hear about your experience and appreciate you taking the time to share it.

  
  

  Waiting 2.5 hours in line is unacceptable, and we understand how frustrating and time-consuming that must have been. We're currently reviewing our staffing and check-in procedures to prevent long delays like this in the future.

  
  

  Regarding the insurance requirement, we apologize for any confusion or frustration caused. While we do require written proof of rental coverage to waive our insurance — in line with our policy — we recognize that this process should have been clearly communicated and handled more smoothly. We’ll be reviewing our procedures and team training to ensure better clarity and consistency going forward.

  
  

  We value your feedback and would like the opportunity to speak with you directly to see how we can make this right. Please reach out to our customer care team at ************@******.ca