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Business Profile

Used Computers

Advanced Skytech Canada Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a laptop from "Skytech" on ******. They claimed the product would be in working condition. The first day it arrived to me it was already having issues; it would randomly shut down was the biggest one . I thought these problems would work themselves out because who would sent a blatantly broken laptop saying that it works. So it was working for like roughly a week until it completely just died when you would turn it on it looked like * ****** *** *** ****** ***** **** pixelated green lines (later found out it was a GPU issue). I've been trying to come to a resolution with these people for MONTHS. They keep telling me they will send me a new unit if this one is unrepairable (which it is) and the owner Mr.*** keeps telling me that it's miniscule issues that can be fixed when I know for a fact it's not. I sent the unit back to them for repair and he said it would take 3-5 weeks to be shipped back to me in working condition. Seven days after I sent it to them to repair it was on my doorstep. I take it inside and plug it in and use it for 30 minutes and again it just randomly shuts off. I'm simply just trying to get a working product that I paid for. I don't want this unit and he refuses to replace it. Basically he keeps trying to convince me to repair this instead of replacing the unusable unit he sold to me.

    Business Response

    Date: 18/01/2023

    Hello ******, 

    We are very sorry about the inconvenience brought upon you. 

    It took us a while to take a look at your case, since our last conversation was in september 2022. 

    According to our conversation, you currently have in possession of our replacement unit with 2 upgraded GPU, in addition to this, we offered in exception, to refund your order if you return the replacement since this unit doesn't meet your gaming requirement. 

    The refund was firstly declined because the unit is purchase in January 2022 and you have contacted us in May 2022, which is out of the 90 days warranty for return. 

    But considering the inconvenience brought upon, we have made an exception to provide a refund on this order in which you have declined in our conversation. 

    To this point, please advise how you would like to proceed to resolve the issue ASAP. 

    Regards, 

    Advanced Skytech Canada Ltd

Advanced Skytech Canada Ltd is BBB Accredited.

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