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Business Profile

Online Retailer

Shippsy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shippsy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shippsy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Shippsy

      2 - 7676 Woodbine Ave Markham, ON L3R 2N2

    • Shippsy

      1 - 6305 Danville Rd Mississauga, ON L5T 2H7

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a response from shippsy, and the matter has been resolved. sed for the estimate. And it was able to provide a quote.
      I don’t understand why they would allow for a quote to be determined for packages over 100 lbs. I contacted them about it, but they weren’t providing me with any solutions. The representative responded that their website has a section that says, “Click here to learn more about our Pallet Pricing. Pallet shipping is the best option for items over 100 pounds or over-sized, ensuring efficient handling.” This section does not say or specify that pallet shipping is the ONLY option for packages over 100 lbs, it merely suggests that it’s an option or "the best option”.
      Again, this IS NOT mentioned on the estimator or anywhere on the site. I have been severely misled, and I’m only willing to pay around what the original estimate provided ($40). They need to be transparent about their costs, especially regarding packages over 100 lbs. They need to fix their estimator so that people know it’s not designed for packages over 100 lbs. **** **********

    • Initial Complaint

      Date:06/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shippys has received my order ( *** ***** ** **** ***** **** ***) and I have not heard from the company regarding my order. The normal turnaround time for processed orders are 24-48 hours and when I try to contact the company they keep telling me to wait. The order was delivered and accepted by **** at a NY facility by ***.

      Proof of Delivery
      Dear Customer,

      This notice serves as proof of delivery for the shipment listed below.

      Tracking Number
      ****************** Weight
      5.00 LBS

      Service
      *** 2nd Day Air®

      Shipped / Billed On
      11/28/2022

      Delivered On
      11/30/2022 11:07 A.M.

      Delivered To
      *******, NY, US
      Received By
      **** Left At
      Dock

      Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

      Sincerely,

      ***

      Tracking results provided by ***: 12/05/2022 1:16 P.M. EST

      Business Response

      Date: 16/12/2022

      Hello,

      Thanks for reporting this issue to us.
      As we've checked, the package was already uploaded to the client's account and the client already claimed the package.
      I understand that there was a delay in uploading this shipment to the client's dashboard due to the holiday season.

      I will just be waiving the handling fee for this particular shipment and have it credited to your Shippsy account.

      * **** **** ******** * ********** ** ***** **** *** ****** *** **** ******

      Thank you!

    Shippsy is NOT a BBB Accredited Business.

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