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Business Profile

New Car Dealers

Markham Mazda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to Markham Mazda for Essential Service #1 on May 8, 2025. It was my second visit, the first being on September 20, 2024. After comparing the two Vehicle Health Check Reports, I found several serious discrepancies that made me question whether the second service was properly done.

    In the second report, brake pads increased from 8mm to 10mm and tire tread from 7/32" to 9/32"—both unlikely without parts being replaced. Battery CCA rose from 510 to 564. Standard checks like tire pressure, recall, and coolant strength were missing, though present in the first report.

    Tire rotation was done at 3,637 km but not at 9,129 km. I had marked the tires before the second visit and confirmed afterward that rotation wasn’t performed. The dealership told me they base rotation purely on visual checks, which gives them too much discretion and leaves room to skip needed work. Given the significant increase in mileage, tire rotation is generally recommended to ensure even tire wear, extend tire life, and maintain vehicle safety.

    I believe the second report was partially filled out without proper inspection. The values reported aren’t physically possible, several key checks were omitted, and the service video was only 1.5 minutes of brief visual inspection without digital tools. I saw no measurement tools used, and the numbers reported felt generic, as if copied from reference values rather than taken from actual inspection.

    Also, unlike my first visit, I was not given the report at the counter. Only after I asked, the service advisor told me to wait outside near my car. A few minutes later, the report was handed to me. If I hadn’t followed up, I would not have received it at all. This felt unprofessional and further undermined my trust.

    Despite bringing all of this to the dealership and Mazda Canada, I received no apology or resolution. I’m seeking fair acknowledgment and a resolution for what I believe was incomplete and improperly documented work.

Markham Mazda is NOT a BBB Accredited Business.

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