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Business Profile

Long Distance Phone Service

G3 Telecom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling customer for 3 to 4 days from Toronto what "AUTHORIZATION CODE "do I need now? We were not issued any CODE bfefore my friend Regina has no computer depend on cell to call India, I still have balance in the account been a customer since 1999.
    I was able to call India anytime. Please reply to this message. No one is answering the customer phones. they kept you holding for hours no one is answereing and we call from 9 am to 5.30 pm
    I was left holding on for hours all day then the line was disconnected.
    I would like my service validated ( ****** ****) Send text to my cell.
    Its an emergency I have to call home they don't have computers in the small village.
    Thank you ,

    Business Response

    Date: 25/06/2025

    To Whom it May Concern,

    We already spoke to customer and explain what happen. We sent email to G3 customers that we are moving to a new platform and for some reason ******* did not get the email, because of this migration to new platformG3 customers service were getting a volume of calls that's why she was not able to speak to any representative. We instructed ******* that her account will be migrated to the new portal and we will notify her via email once completed. She will no longer be getting authorization code error once account has been migrated and she understood.

    Customer Answer

    Date: 30/06/2025



    Complaint: ********



    I am rejecting this response because:I waited more than 48 hours then logged in to reset my password. I tried calling G3 telecom still asking for authorization code. 

    G3 called to let me know it will be activated without authorization code. I can't get through tocustomer service.



    Sincerely,



    ******* *******

    Business Response

    Date: 09/07/2025

    To Whom it May Concern,

    We just spoke to ******* today (July 9,2025) and she confirmed that she was able to reset her password and made successful call.

     

     

  • Initial Complaint

    Date:08/01/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried for 2 weeks to contact G3Telecom through phone calls, email, chat and have been unsuccessful. I have waited on the phone for 30 minutes plus only to have my call dropped. Have had no response. Website is not giving updated information. Wondering if this company is still operating. It is my long distance phone carrier. Please let me know what you find out. Thank you.

    Customer Answer

    Date: 29/01/2025

    I finally got through to G3 Telecom yesterday with “chat” on their website. Problem was corrected. They never contacted me. 
    Thanks for your help with this complaint.
    *******

G3 Telecom is BBB Accredited.

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