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Business Profile

Long Distance Phone Service

G3 Telecom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried for 2 weeks to contact G3Telecom through phone calls, email, chat and have been unsuccessful. I have waited on the phone for 30 minutes plus only to have my call dropped. Have had no response. Website is not giving updated information. Wondering if this company is still operating. It is my long distance phone carrier. Please let me know what you find out. Thank you.

    Customer Answer

    Date: 29/01/2025

    I finally got through to G3 Telecom yesterday with “chat” on their website. Problem was corrected. They never contacted me. 
    Thanks for your help with this complaint.
    *******

G3 Telecom is BBB Accredited.

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