Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Delivery

The Lunch Lady

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When the schools shut down due to Covid starting in March 2019, I had already pre-ordered lunches for my 2 daughters for the remainder of the year. They have issued a credit on the account and it has been sitting there since then in the amount of $276.50. I have emailed them numerous times requesting a refund for no service provided and no option to spend the dollars. They keep telling me that the credit will continue to remain there but there is no option for me to spend this money. My kid's school has not used this company since then and there is nothing I can do to order food through their services. It will now be almost 3 years that a credit has been sitting on the account and I'm looking for help to get a refund.

    Business Response

    Date: 27/01/2023

    Hello,

    We had let the customer know that her Lunch Guy ***** unfortunately had to close their business due to Covid and not being able to serve in the schools for 2 years. He was an independent Franchise owner.

    I have contacted *** **** and let her know that we will send her a check on Tuesday Jan 31, 2023 in the amount of $276.50. I am waiting for her to send me her mailing address.

    ******* ******

     

     

     

    Customer Answer

    Date: 06/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have issued me a cheque for the credit I had sitting on the account from almost 3 years ago. 



    Sincerely,



    *** ****

The Lunch Lady is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.