Business ProfileforEpson Canada Ltd

We purchased an ET8550 Ecotank Large Format Printer for our small home based business in May 2023 from ******* Online. In July 2023, the printer front output tray failed mechanically. After much frustration trying to deal with Epson customer service, they finally conceded that the printer had a mechanical failure, and sent out a new replacement. We at this time also purchased their extended warranty replacement program for approx $75 Canadian dollars. We received the replacement in July 2023. On December 2nd, the replacements rear feed tray mechanically failed. Same frustration ensued getting Epson customer service to acknowledge the failure. They conceded again, and shipped a replacement to us expedited shipping. Received the replacement (a refurbished unit, we paid full price for a new one. We did not want a refurbished unit)yesterday, it mechanically failed today. I contacted Epson customer service again. I was informed that due to us using non Epson brand paper in the printer, they would no longer warranty the printer. The paper we are using is made by ******, it is 1917 Printable vinyl. In the Epson literature, it states that the ET 8550 is capable of printing on most types of media including photographic paper, art paper, and cardstock, up to a thickness of 1.3mm. I need to add that ****** 1917 printable vinyl is the same finish as normal paper, lighter and softer than cardstock, and has a thickness of .2mm per sheet. Epson is hiding behind the excuse that we are not using Epson approved paper in the machine, and have left us with no options. They are not honoring the stock warranty, or the extra purchased extended replacement warranty. This has left our home based business dead in the water, in our busiest season, two weeks before Christmas... thanks for nothing Epson...