Complaints

This profile includes complaints for Aosom Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aosom Canada Inc

  307-7270 Woodbine Avenue Markham, ON L3R 4B9

  
• 

  Aosom Canada Inc

  1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

  
• 

  Aosom Canada Inc

  307-7270 Woobine Avenue Markham, ON L3R 4B9

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* *** ***** **** **** ***** **** ********* If your order is stuck in “processing” for longer than 24 hours get ready for them to sit on your money until you get frustrated enough to start making cancellation requests.
  
  I emailed three times in the 10 days they had my money and FINALLY after my third email they were honest that they never had the item in stock. But surely they are removing it from their online stock item? Nope! It’s still available for other people to purchase says there is still 3 available for purchase.
  
  The whole experience was a nightmare and don’t be fooled by their friendly and quick responses, t*** *** **** * **** ** ******* ********. This is the only business I’ve ever had to write a complaint about because their resolution of a completely unacceptable situation involved no accountability.
  
  Oh and this isn’t to mention that they didn’t even send a confirmation email even after having 200 of my dollars sitting in their account for 10 days. They were so horrible to deal with I didn’t even wait I just contacted my bank and submitted a dispute on my credit card because I have zero faith that this company is interested in getting me my money back.
  
  I’m prepared to fight to get my money back and they won’t get past me but some other people who are more passive might have a hard time with their empty promises at their customer service. As a company I can guarentee they are on their way “out” so make sure you’re not stuck with expectations when they don’t deliver on their promises.

  

  Business Response

  Date: 29/07/2025

  Hello,
  We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
  Please be advised that our finance department has already issued a full refund to your original payment method. Additionally, the product listing has been updated to reflect that the item is no longer in stock to prevent this from happening to anyone else.
  We completely understand how disappointing it is to place an order and not receive timely updates. This is not the standard we strive for, we take full responsibility for the oversight and have addressed the issue internally to improve our inventory and communication processes. 
  Should you have any further questions or need assistance, please don’t hesitate to reach out directly—we’re here to help.
  Sincerely,
  Aosom Canada

  Customer Answer

  Date: 29/07/2025

  
  Thank you for providing a platform where real issues will be solved. A refund has been received and I will end my dispute with said company now. I do appreciate the response they provided and I am satisfied with their promise to strive to do better for future customers. 
  

  Long Live Better Business Bureau and keeping our industries accountable. I can’t think of a better example of accountability and you enable this to be taken seriously. 
  
  
  
  Sincerely,
  
  
  
  **** ***********

• Initial Complaint

  Date:09/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Hard Top Patio Gazebo from Aosom and paid extra for shipping protection. The item was shipped in multiple boxes via ***, but only two were delivered — one box is missing. *** has confirmed that the third box was lost.
  
  As of today, July 7, 2025, the Aosom app shows that there are still 3 units in stock. However, when I contacted customer service, the agent told me that a replacement could not be sent because it was “out of stock.”
  
  I have already assembled the parts from the two boxes that were delivered. On two separate calls with two different agents, I was told that a replacement box had already been processed. Later, I received a call informing me that no replacement had actually been processed.
  
  This situation has been confusing and frustrating. I need a resolution — either the missing box is replaced immediately, or they send me the Item again, or as I suggest, send me the next size available.

  

  Business Response

  Date: 10/07/2025

  Hello,
  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the confusion and frustration caused by the delivery issue and the conflicting information you received during this process.
  We’re pleased to inform you that we have processed a replacement for the missing box (Box 2 of 3), and it has been shipped via ***** with tracking number ************. The package is scheduled for delivery on July 11, 2025, estimated between
  8:50 AM. - 12:50 PM.
  We hope this resolves the issue to your satisfaction, and you’re able to fully enjoy your new gazebo once the final piece arrives. If you have any further concerns or need additional assistance, please don’t hesitate to reach out — we’re here to help.
  Thank you again for your understanding.
  Best regards,
  Aosom Canada

  Customer Answer

  Date: 17/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Is incredible that the only way this was solve was because of the BBB, there was no communication, and customers  is a lot to be desired.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dog stroller through ****** that was to be filled by AOSOM. They are a third party seller through the ****** platform. The order was placed on June 19th, 2025 on June 20th, 2025 I received an update saying the order was shipped and they provided a *** tracking number. *** then sent an email directly to me saying that I had a scheduled delivery. Then I received another email from *** saying that they have had to reschedule the delivery. I have checked daily with the tracking number provided and *** still has not received the item. ****** says that I will likely receive the shipment after June 30th. ****** agrees that the item has not been shipped. When I try and cancel the item is says I can't because the item has been shipped. This is the second time that I have purchased from AOSOM, through ****** and this is the second time that they said something was shipped, when it wasn't, and the second time they have said I can't cancel because it's been shipped. This company seems to be full filling orders, taking our money and then saying something has been shipped when it hasn't. This is to get our money and make sure when we are unhappy with the delivery time, we can't cancel. They should not be selling products they don't have in stock. Moreover, they should not be taking our money and saying something has been shipped.

  

  Business Response

  Date: 30/06/2025

  Hello,
  
  We sincerely apologize for the delay in the delivery of your order.

  According to ***, your package was delivered on Friday, June 27 at 2:44 PM to your front door. The tracking number for your shipment is ******************. Please find the proof of delivery ******** for your reference.

  If you have not received the package or if you have any concerns, please don’t hesitate to reach out to us at ***************@*****.ca. Our team will be happy to assist you further.

  We apologize for any inconvenience this may have caused and thank you for your understanding.

  Kind regards,
  Aosom Canada Customer Service Team

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so i purchased a ******** Outdoor Lounge Chair, Adjustable Folding Chaise Lounge with Face Cavity, Tanning Chair Sun Lounger Bed Recliner, Black when I got the tracking information from *** it never changed, Company is trying to say they put a claim in to *** but shipping company never received this and when asked about this they just say oh I will send replacement. I pay for guarantee delivery and now need to hope and wait they will actually ship it this time but can take 2-4 business days just to see if this ships. Horrible customer service, and no resolution

  

  Business Response

  Date: 11/06/2025

  Hello,

  We sincerely apologize for the delay in the delivery of your order.
  
  According to the latest update from ***, your original unit is scheduled to be delivered today, Wednesday, June 11, between 11:45 AM and 3:45 PM. The tracking number is ******************. You may track your shipment using the following link: 

  https://www.*******************************************************************************

  We truly regret any inconvenience this delay may have caused and appreciate your continued patience and understanding.
  
  If you require any further assistance, please do not hesitate to contact us.
  
  Thank you for choosing Aosom Canada.
  
  Kind regards,
  Aosom Canada Customer Service Team

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a gazebo, with this company March 26/25. about one week after it was all cracks and chipped and leaking in the roof. They won’t refund. I asked for a replacement and they said the item was sold out. I asked for a different gazebo and they said they wouldn’t substitute. I am out $977.49 and this is not acceptable . My husband and I are disabled and had to pay someone $200 to get this installed and would have to pay again to get it taken down and a new one put up.

  

  Business Response

  Date: 17/06/2025

  Hello,
  Thank you for reaching out and for bringing your concerns to our attention. We are truly sorry to hear about your experience with the gazebo purchased on March 26, 2025, and we understand how frustrating this situation has been for you.
  Please know that we take all customer feedback seriously, and we regret that the product did not meet your expectations. Unfortunately, the specific model you purchased was no longer in stock, and we were unable to offer a direct replacement. We also understand that you inquired about substituting a different gazebo, and we apologize that we were unable to accommodate that request within our current inventory and policy constraints.
  Although we are unable to issue a refund for assembled and installed items, we did issue a $140 discount to help address the inconvenience this situation has caused. We recognize the additional hardship and expense involved, especially given your circumstances, and we hope this gesture reflects our sincere effort to resolve the matter fairly.
  We truly value your business and appreciate your patience and understanding. If there is anything further we can do to assist, please don’t hesitate to reach out.
  Sincerely,
  Aosom Canada 

   

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a garage workbench from Temu that was shipped direct from Aosom Canada on May 23, 2025. The order arrived in Winnipeg and has been sitting there since May 28th., 2025 via *** which was scheduled to be delivered today, June 2, 2025.
  
  I received an email from *** telling me the delivered was halted on the request of the sender, Aosom. I called ***, they did not know why this was done. I called Aosom and the customer service rep tried to tell my *** were ***** while I have an actual email by Aosom telling me this was done. Aosom are lying and halted a 170.00 package for no reason. I do not appreciate being flat out **** to.
  
  Second time now with issues with this company in the past month.

  

  Business Response

  Date: 11/06/2025

  Hello,
  We sincerely apologize for the delay in the delivery of your order.
  According to the latest update from ***, your package was delivered on Wednesday, June 11 at 11:29 AM. The tracking number is ******************, and the delivery was signed for by "****."
  We have attached the proof of delivery for your reference.
  If you require any further assistance or have any questions regarding your delivery, please do not hesitate to contact us.
  Thank you for your understanding, and we appreciate your continued support.
  Kind regards,
  Aosom Canada Customer Service Team

  Customer Answer

  Date: 11/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via **** with this company for a 13 x 11 outdoor shed valued at 751.38 with taxes. ***** has delivered 4 of the 5 packages. I have contacted Aosom several times now about this missing package and all I get is the runaround of tomorrow tracking will show up. I was charged for this order and all I get are lies by this company and have reached the end of my patience with them. They lie about the package being shipped. I talked to *****, talked to the delivery man when he delivered two of the other packages and they have absolutely no information about this package nor is it in their possession so Aosom are trying to **** me out of over 700.00 and they seem to not care. I want either a full refund or I want the missing package shipped to me ASAP. I will not be ****** *** by Aosom.

  

  Business Response

  Date: 29/05/2025

  Hello,

  Thank you for bringing the issue to our attention regarding the missing box from your recent order.
  
  As previously discussed, a replacement box was shipped on March 5, 2025, and was successfully delivered on May 26, 2025, at 11:18 AM via ***** (Tracking Number: ************). The delivery was signed for by ** *******. ****** **** *** ***** ** ******** ******** *** **** **********

  Should you require additional assistance, please don’t hesitate to contact us at ***************@*****.ca.

  Thank you for choosing Aosom Canada.
  
  Kind regards,
  Aosom Canada Customer Service Team
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty Not Honored Despite Timely Submission
  
  I am writing to express my disappointment with Aosom regarding their failure to honor a valid warranty claim. I purchased an umbrella from Aosom on April 30, 2024, which came with a one-year warranty. On April 29, 2025—the final day of the warranty—I reached out to the company via email with all the necessary information and supporting images showing a clear defect. The umbrella cover had torn at the seam along the top, which I documented thoroughly in my submission.
  
  Despite submitting the claim on time, I was informed by the company that their system could not process my request and that I was "too late," offering no solution or support. This is unacceptable and feels like a deliberate attempt to avoid honoring their warranty.
  
  As a previously loyal Aosom customer, I expected far better customer service. Unfortunately, due to this experience and the company’s unwillingness to take responsibility, I will no longer be shopping with Aosom or recommending their products to others.
  
  I hope Aosom reconsiders how it treats its customers, especially when they have followed all proper channels in good faith.

  

  Business Response

  Date: 07/05/2025

  Hello,
  We’re sorry to hear that your item (SKU: ************) was damaged after six months of use. After reviewing your case with our manager, we’ve processed a replacement unit for you. The replacement will be shipped within 2–3 business days. Please feel free to dispose of the damaged unit at your convenience. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
  If you have any further questions or concerns, please don’t hesitate to reach out.
  Thank you
  Aosom Canada

  Customer Answer

  Date: 07/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate Aosom Canada's review of my case.
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:01/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today March 31 2025 I placed an order on the weekdend from ASOM CANADA for a cage with the cost of $132.54 I filled in the contact form initially it wouldnt let me copy the order number but filled in my name address ect..... that would Identify me and they told me to send them the order number which I sent as well as the screenshots of the order and detail in the order showing them yes it is on your app. They sent an email back to send them the correct order number they dont see my order at all and to provide the correct order number. I sent a reply which said to them it is correct and you should know it as it is right there in the screenshot but my order number I gave was correct and said if they go any further to correct the order number. It wasnt until I told them that is fine I will cancel the order and they should get the notification and then would be calling the bank let them kow what they are trying to say as the bank took the transaction and them told them I would be disputing the charge myself and said was calling them now that they turned around sent an email saying the shipping dept has the order and will be shipping it to ***** soon. The customer service is ********** and not there at all. Also on the app they dont give the customer the option to cancel there order which make the customer have to keep the order which is not fair business practices. in the pictures I uploaded is the order and is the order number and status as of now.

  

  Business Response

  Date: 11/04/2025

  Hello,
  Thank you for reaching out, and please accept our apologies for any confusion or inconvenience.
  We’ve reviewed your order, and we can confirm that the item was successfully delivered on April 4. Since then, we have not received any further follow-up or issue reported regarding the product.
  As the item has been delivered and kept, and no additional concerns have been raised, no further action is required at this time. If there’s anything else we can assist you with, please don’t hesitate to let us know — we’re always happy to help.
  Thank you again for your understanding.

  Regards,

  Aosom Canada

  Customer Answer

  Date: 15/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: yes it was delivered and I have not made any contact while putting it together one of  the smaller bars had broken off from the cage. It was a small bar and a thinner one but after the horrible experience I had just to find and get information as nothing had been done it was processing for a few days only to be told when I copied and pasted and well as typed the order number directly from my account with asom when a person from asom kept sending me emails back saying it was incorrect order number if I want my order please give the correct order number. And it went back and forth being accused of wrong order number and then for them to say we can't find it in our system please give correct order number or it will be cancelled. It was frustrating it was a lot of money they had of mine to be told there was no order number and wasn't anywhere in the system while they had my $132 dollars of mine. It was frustrating it was horrible experiencing that going through that and the air of the email was I don't want to do anything so it's your fault no information . When I found that after the horrible experience I did not even want to try to reach or about it. Why would I want to be put through that again to get the bar broken off the cage so to that I wasnt going to put  myself through that again. You not once me told me that you were going to do something about the the horrible service I got from whoever was in the other end of the emails. 

  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 21/04/2025

  Hello,
  Thank you for your response, and we're truly sorry to hear about your recent experience.
  First and foremost, we sincerely apologize for the damage to your item, and even more so for the frustration and inconvenience you experienced during your earlier attempts to contact us. To help us investigate the issue with our manufacturing partners and prevent similar incidents in the future, we would greatly appreciate it if you could share a few images of the damaged part. As a gesture of goodwill, we’d like to offer you a $15 discount for the trouble caused. However, if you are not satisfied with the item or wish to return it altogether, we are more than happy to arrange a pickup and issue a full refund.
  Once again, we are truly sorry for the inconvenience and disappointment caused.
  We look forward to hearing from you and assisting in any way we can.
  Thank you
  Aosom Canada

  Customer Answer

  Date: 24/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After reading the response I accept this as it sounds like they finally get and understand what their customer service did and how it effected the customer, me. * **** ******** * ****** ** ********* ***** *** ***** ** **** ** ** *** ****** ** ** *** ********* ** *** *** ******* ** ***** ***** ** ****** ** *** ******* **** ***** *** *** *** *** *** *** ** *** ****** *** **** ******** ***** ********* *** *** **** *** ******* **** **** ** ***** ** *** ** ***** **** ***** *** ********* ** *** **** ****** ** **** *** ********** ******* * *** ** ****** ** * ****** ********** ** **** ** * *** ******** ****** ***** **** *** *** *** ********** *** ****** *** ** *** ***** 
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:30/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 6x8 foot ******** greenhouse from *****.ca in March of 2024, as a gift for My mother. The website advertised the greenhouse as follows:
  Year-Round Gardening: Our ******** walk-in polycarbonate greenhouse offers a reliable way to tend to your plants all year round, keeping them sheltered and secure.Polycarbonate Sheets: The outdoor greenhouse's polycarbonate sheets help protect your plants, vegetables, and flowers from inclement weather while allowing natural light to pass through.Heavy-Duty Base and Frame: The greenhouse kit comprises a powder-coated aluminum alloy frame with a galvanized sheet supporting the outside structure.
  
  On September 27th 2024 we got some moderate wind. Not unusual weather for this time of year in Canada. The green house crumbled. It came off its base, the frame bent and the poly carbonate panels broke. * **** ******** * *****.
  I called the customer service number avaliable and was told there was nothing they could do as I was outside the 90 day warranty.
  I explained that it was advertised to be strong and secure and withstand inclement weather and did not preform as advertised. They said there was nothing they would do.
  I asked to speak with a customer service supervisor or manager and they said they could not connect me to them and asked me to email them instead. I did this with all the info and photos and received the same, we can't do anything for you as you're outside the warranty period.
  My issue is that I thought I was buying a greenhouse that could withstand inclement weather and had a heavy duty base and frame and would be suitable for year round gardening. Had I known this was not the case I would have bought a different green house. Now I am out about 400 and have a company refusing to refund their flasely described product.

  

  Business Response

  Date: 02/10/2024

  Hello,
  
  Thank you for your detailed email regarding the issues with the 6x8 foot ******** greenhouse you purchased in March 2024. We sincerely regret the inconvenience and disappointment you’ve experienced.
  
  As mentioned in previous communications, the product is no longer under warranty, as our standard coverage is limited to 90 days. While we understand that you expected the greenhouse to perform under certain weather conditions, our warranty policy covers manufacturing defects within the specified time frame and does not extend beyond it.
  However, as a one-time goodwill gesture, we would like to offer you a 50% refund on your purchase, despite the item being outside the warranty period. We hope this can help alleviate some of the frustration caused by the situation.
  
  Please let us know if you would like to proceed with this refund, and we will arrange for it to be processed promptly.
  We appreciate your understanding and value your feedback, as it helps us improve our products and services.
  
  Thanks,
  Aosom Canada. 

  Customer Answer

  Date: 03/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Can you please advise me on how to proceed with said refund 
  
  
  
  Sincerely,
  
  
  
  ********* *****