Business ProfileforHonda Canada Inc

About 21/2 yrs ago I had issues with my civics paint peeling. I contacted my local dealership (******* Honda) and had it looked at. They submitted a claim to Honda Canada. I was told they would warranty the paint but only fix the areas where it was currently happening. I had asked for the vehicle to be painted entirely since clearly the paint was an issue & it would just spread to other areas. They refused. My car went in to be painted in a few areas. I also asked for a rental since they were putting this through warranty & I had no other vehicle but they also refused. Fast forward to now & guess what? My paint is peeling in the areas Honda refused to paint. Had the issue been resolved entirely the first time I wouldn't be dealing with this now. I called ******* Honda & they said couldn't have me in cause I was in prior for paint peeling & couldn't do anything further. I expressed my frustration at the fact the entire issue was not resolved back then like I had asked or else i wouldn't be in here now. They refused anything further & gave me HondaCanada's cust relations# I call & explain the situation over again to be told I had to go to my local dealer & get pics & estimate to send to them. So again, I went back to ******* Honda. They did it all & said HondaCanada would call me. Of course,I am brushed off & told they can't do anything. & proceeded to go on about my prior work two and a half years before Knowing the issues with their paint& HondaCanada won't do anything about it. There was a class action in regards to the paint issue. I was told my VIN was not part of that recall. clearly your still having paint issues! As someone who takes good care of their vehicle, I take pride in a good looking car-it's detailed, maintenance, rustcheck every year etc..to say I'm frustrated & disappointed is a gross understatement. I always said my next vehicle would be an SUV, & one from Honda at that cause I loved my civic so much. I'm sorry to say-It now won't be.

RESPONSE Dear Mrs. ******, We are sorry to learn that you are having paint concerns with your 2015 Honda Civic EX. As you may be aware, the manufacturer's paint warranty against manufacturer defects are for a period of three (3) years or 60 000km , whichever occurs first from the initial in service date as indicated in the warranty and maintenance guide which was included with your vehicle at the time of purchase. No different from the warranty, in the event should Honda Canada provide any repair assistance, it is only to the affected areas. At this point, your vehicle far exceeds the warranty coverage by both time and kilometers and we apologize we cannot assist you towards the repair costs. Sincerely, HONDA CANADA INC.

Again - had the issue been resolved entirely the first time when I had paint peeling two and a half years ago, I wouldn't be here now. It's the same paint on the entire vehicle - Obviously it's gonna continue to spread over the rest of the vehicle. It's only logical to fix ALL the paint. Knowing you continue to have this issue out there on your vehicles and refuse to fix it is extremely disheartening and *********.