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Business Profile

Blinds

Ottawa Custom Blinds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 19, 2024 we purchased ****************** for our custom blinds amounting to $1,966.20, including: - USB-C connect charger - USB-C cable provided to charge blinds. Additional cables available at $15 each - Smart Controller - 5-channel remote Aug 19, 2024 we paid the 30% deposit by *** ($590) and received confirmation of payment. Since payment, Ottawa Custom Blinds have not e-mailed us back on any questions we had on updates on when the product would be delivered, nor have they answered their phones or responded to ******** Messenger. It is now January 11, 2025 and still have yet to receive any merchandise that we purchased from the business, nor received any communication from the business. We would like the amount that we paid to be refunded in full - $590.

  • Initial Complaint

    Date:11/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have dealt with Ottawa custom blinds on 3 occasions to equip our home(s) with new blinds.On all 3 occasions, the owner (****) verbally offered cash discounts which we declined.Ottawa custom blinds was in breach of contract, as he was unable to deliver the agreed upon product for the specified date. Once notified of this, we opted to cancel the contract and move to a company that could meet this requirement.On the 3rd and most recent occasion, **** took our deposit of $1,700 and refused to return it when he was in breach of contract.

Ottawa Custom Blinds is NOT a BBB Accredited Business.

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