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Business Profile

RV Dealers

Can-Am RV Centre
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Can-Am RV Centre's headquarters and its corporate-owned locations. To view all corporate locations, see

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Can-Am RV Centre has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I waited for them to come to my trailer and and look at my fridge it wasn't working properly finally in October 20 24 my friend came pulled it out and took it to them. is now January I come multiple times a month being told that ***** is going to call me back they can't give me answers on what's wrongwith my fridge and whether or not it's gonna be covered under warranty I called again, January 14, 2025 was told that ***** was busy that she would call me back. She still have not called me back. I have been told she's going call me for the last two months. All I wanna know is when my fridge is going to be fixed.

      Business Response

      Date: 04/03/2025

      Claim: 22812345
      Client Name: ****/******

      We have been in contact with ******* regarding this matter and are currently waiting on the
      parts to repair the fridge.
      Both our Service Manager and Shop ******* have been involved, and we are hoping to have it
      resolved as soon as possible.

      Thanks

      ***** ******
      Can-Am RV Centre

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2023 safari condo Alto F2414 condo camper from ********** Centre on April 21, 2023. After the contract was executed and prior to leaving the premises, it was discovered that the back up camera was not operational. *****************************, was the. employee assisting me at the time and he attempted to fix it. when it was clear it would not be fixed, he advised me that they would order a new camera and arrange for a local service shop to install it.after driving the vehicle home to ********, it was also realized that there was a missing arm to the pop up window. I was in regular contact with ******** who then transferred me to ************************ in the service department. After 10approximately 10 emails and numerous phone calls, between myself and ****** the , camera arrived to my home on 8/25/23. I contacted ****** to assist in finding a service technician/ business to complete the installation.****** instructed me to " just ****** rv repair near me" and find someone to do it. I sent several follow up emails to the sales and service team as I was expressly told by ***************************** that the company would arrange for this service. I paid extra for a factory installed back up camera I was promised it would be remedied the trailer is still under warranty I have been ignored and it is almost 6 months after purchase and I do not have the item I contracted and paid for.

      Business Response

      Date: 21/11/2023



      Mrs. Holders repairs were completed last Thursday buy an RV repair facility near her home. I understand they could not fit her in until they were finished winterizing.

      We have paid the shop directly for their service, everything should be working now. I will send her and email to confirm. 

      Thanks

      ****


    Can-Am RV Centre is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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