Business ProfileforHyde Park Plumbing & Heating Limited

We needed a contractor to connect a gas stove, dish washer and an in-wall oven on a new house and was referred to this outfit by a reputed local hardware chain. (being new to the area). We contacted them over the phone, and was quoted a price of 2 hours at $130/hours and we agreed. Two tradesmen arrived and looked at the appliances and the work and proceeded and the first two appliances were connected within the two hour time frame. When it came time to do the in-wall oven, they said that they cannot do the work and just called in a third tradesman who came in the next day. All the time, they did not say that there would be additional costs. When the third tradesman showed up to hook up the electrical the next day, work was completed in about 15 minutes. We were shocked that there were two invoices. The first one for the 2 hours which we gladly paid. A couple of weeks later, a second invoice arrived claiming the third tradesman work was over $200 (about an hour and a half of charge) which we did not agree to. We tried to reason with them about (1) second invoice was not in the original quote (2) nothing was said about this second work that was charged separately (3) when the first tradesmen first showed, they should realize that there is work that they cannot do and immediately ask us for guidance and agreement for another quote. NONE OF THAT WAS DONE, (4) the actual work took less than 15 minutes and they charged us for 1.5 hours Eventually, and to get them off our backs, we sent them money for an additional half and hour of charge, which we thought was more than fair for work done in less than 5 minutes, but they are still threatening us with collections etc etc. can you contact them and help us resolve this matter, As a businessman, I see this as very ugly business practice, and preying on customers new to the London area. It is giving your area a bad name. thanks *******