Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
17/11/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had 2 bay windows installed by Four Seasons in 2018. I asked that winter why it is so cold by the windows - no result. Last year I measured the temperature by the windows a number of times and it was 5 to 10 degrees Celsius. I called as they don't close properly and they want $95 for someone to look at them and more to fix them. I have been told by another person that they can be adjusted so that they close properly buy want to pay a reasonable price for this. Any advice?Business response
17/12/2021
Business Response /* (1000, 9, 2021/12/02) */ we will contact the manufacture of the windows and advise them of the issue, we will advise once we hear back from the manufacture. Consumer Response /* (3000, 11, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response was of no help. I paid to have the issue dealt with for now but in the spring will the window open and close as it is supposed to? The other important aspect is the $95 charge just to come and look at the problem. What slap in the face to pay $95 to identify a problem I identified already. Business Response /* (4000, 13, 2021/12/06) */ we will have our service tech attend site at N/c to inspect and fix Consumer Response /* (2000, 15, 2021/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please call to arrange the repair/ examination. **** Business Response /* (4000, 17, 2021/12/16) */ we went to sight today ,to service windows attached our the comments for our service tech "Subject: Re: Bay Window Service - ***************** Hey, just checked bay windows, both are working fine, no issues, I had her try as well to make sure, she said they had stayed open during cold, I'm wondering if warm air escaping froze and caused ice blockage, not sure, in any event they are working fine now *****" Consumer Response /* (2000, 19, 2021/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The service man was very thorough and pleasant. I did tell him that I had paid to have the window closed which solved the problem. My complaint was that the business wanted $95 to look at it and more to repair which seems excessiveInitial Complaint
08/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We chose a solid roof for our sunroom instead of glass. The finished look of the roof is sloppy, messy and looks unfinished. Also, when it rains, you can't sit in the sunroom or visit or watch TV in the adjoining area because the noise level on the roof is deafening. After complaining three different times, the company solution would cost me $5000.00+. The sunroom was my husband's dre6,but unfortunately, I became his caregiver during the construction. He has since passed away. I would like the roof to reflect the $77,000+ cost of the project. And get the solution for the noise of rain.Business response
04/10/2021
Business Response /* (1000, 5, 2021/09/08) */ The client was show the roof sample ahead of construction , and they approved the roof materials. we have given them 2 options to reduce the sound of rain on the steel roof.1) We can glue and screw OSB board onto the existing roof and then install rolled roofing material over this, this would help alleviate a lot of the high pitched noise. This option is $4,760 + HST 2) A more economical alternative would be to have us install the rolled roofing material directly over top of the roof panels. With this option unfortunately we aren't 100% sure how much this will help with the noise. This option is $2, 280 + HST. Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were shown the product for the roof. But we had no idea how it looked on the top. A rooftop doesn't show marks like the ones on the top of our sunroom. It appears messy and poorly finished. I think you could say that it even appears unfinished. And the noise of rain on it is undeniably very loud. It's a shame really. When it's raining, you can't hear the TV in the adjoining room. You can't have a conversation unless you almost yell at each other. I find it hard to believe that others have the same roof and haven't complained.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.