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Business Profile

Computer Software Developers

Big Viking Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 7 complaints in the last 3 years.
  • 2 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UNFAIR BANNED I DIDNT DO ANYTHING WRONG MY LIL BROTHER ON MY ALTOP IN ALL MY ACCOUNTS WE SHARE LAPTOPS PLEASE UN LIFT ALL MY BANNED IN MY ACCOUNTS I DINT DO ANYTHING WRONG I AM 2008 PLAYER READ E MAILS ALL THEM AND LIFT ALL MY BANNED ALL MY ACCOUNTS PLEASE

  • Initial Complaint

    Date:20/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ban occured on 01/29/2025, i submitted an appeal that day, have no idea what i did, have been playing the game the same way since 2009 and never had an issue before, maybe i didnt read a terms of service update and thats my fault, i have waited for over two months to hear back, if my ban is justified then so be it, but i would like a faster response time than this, especially considering i did spend money on the game and was invested in it.

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Big Viking Games Unfair Account Ban on YoWorld To Whom It May Concern,I am writing to formally submit a complaint against Big Viking Games (BVG) regarding the unjust banning of my YoWorld account. I have been a dedicated player of YoWorld for a long time, and I believe my account was banned unfairly.I have always played safely and respectfully, ensuring that I follow all community guidelines and the game's Terms of Service. I was never involved in scamming, hacking, or any inappropriate behavior, yet my account was suddenly banned without a clear explanation.YoWorld has been an important part of my daily routineit serves as a safe space for relaxation and enjoyment, and I feel unfairly punished for something I did not do. I have already contacted REMOVEDsupport team regarding my ban, but I have either received no proper response or was denied without proper justification.I kindly request that REMOVEDreviews my case fairly and provides a proper explanation or reinstates my account. As a paying customer (if applicable), I also believe it is unfair for players to lose access to their accounts without a transparent review process.I would appreciate your assistance in helping me resolve this matter with REMOVED. Thank you for your time and REMOVEDregards,REMOVED,Name in game : Sa lma

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company likes to ban its players without giving a reason why then they suggest to you to file an appeal that is never investigated some players have waited over a year with no results on may,28 2024 i was banned and never given a reason why upon numerous messages back and forth i was yet to be given a reason i was just told to file an appeal that has no time frame when asked why i was banned all i was told was its being investigated

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.