Business ProfileforLondon Commercial Cleaning

I would like to file a complaint against London Cleaning Service 509 Commissioners Rd W #131 London N6J 1Y5 I have tried to file my complaint online but for some reason it wouldn’t let me so now I am writing to you. I chose cleaning service to get my carpet cleaned on Jan 2/23 as I was getting a new couch on the 3rd so room was completely ready and empty for them to clean I chose them because they had 4 ½ stars and open 24/7 Over the phone I asked how much to clean a 10x12 room they said $99 buat I had to put down $79 they sent me a contract which said it would be more money they said they would be at my place on Jan 2 at 4:00. Jan 2 4:00 came and went with no contract so I called them at 5:00 got a machine. They called back saying they had been in an accident and I was to call next week for a new appointment!!! The next day they called saying guy would come that day I said no cause couch was coming Now they refuse to refund my money if they were open 24/7 don’t know why they couldn’t send another person on the 2nd. They never even called to tell me about accident until I called them. I never broke the contract they did. I have gave them enough time to refund my money but they refuse and have not . Legal name of company is Fatemeh Bakhtiari Nejad (London Commercial Cleaning Services) Thank you in advance if you could help me get my money back