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Business Profile

Auto Warranty Processing

Lubrico Warranty Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2019 chevrolet equinox on (june 7th 2024) and bought the "lubrico drivers shield warranty" which i paid an extra $1806.87 for this warranty. I was under the assumption that this package covers everything from the engine to electrical issues and so forth. It is now (august 13 2025) and the electric power steering has failed. I called lubrico to make a warranty claim but they said the electronic steering is NOT covered and ONLY the alternator and starter are covered under this package so my claim got denied right away. They will cover the cost of a replacement engine (rebuild) along with other things that exceed thousands of dollars but not this issue. If i knew this warranty only covered those few things for electrical i would of never got it or got a package that covered everything from head to toe. Im currently laid off from work and dont have the funds to get the car fixed and without the power steering its very hard to drive and very dangerous while driving and i have 2 toddlers that i need to commute with which makes it scary at times. I feel hopeless and stuck and now i will probably have to deal with this for a long time until i can find work and save up money.I would truly appreciate if they could reach out to me and help me with this claim in good faith because i feel like i was misleaded into understanding this would cover any issue minus wear and tear items which i understand.I dont understand the fact that they would cover the cost of an engine replacement but not a power steering issue. I have learned a ****** and in the future i will definitely be extra cautious to what is said vs what is actually covered and hopefully others learn from my mistake aswell

    Business Response

    Date: 13/08/2025

    Hello, and thank you for forwarding the complaint on behalf of ***** *******.

    Lubrico Warranty can confirm that a 36 month / ****** km Driver's Shield Warranty was applied to ***** ********* 2019 Chevrolet Equinox in June 2024. 

    The Driver's Shield Warranty provides specific component coverage for certain vehicle components. The components covered by the warranty are clearly listed on all warranty documentation and brochures to ensure complete transparency, allowing warranty holder's to clearly understand the extent of their coverage at time of sale

    The issue reported with the vehicle relates to a component of the electric power steering system which is not a component covered under the Driver's Shield warranty. 

    Lubrico understands the disappointment that the vehicle owner may feel at this time.Unfortunately, Lubrico Warranty can not assist with the replacement of components of the electric power steering system as electric power steering components are not included as part of the coverage of a Driver's Shield Warranty. 


    Best Regards, 
    Lubrico Warranty Claims Team.

    Customer Answer

    Date: 13/08/2025

     
    Complaint: 23742880

    I am rejecting this response because: there are more then 3 things that are electrical to a vehicle, might as well not even cover electrical if its so vague. Well I guess it is what it is, hopefully the motor blows up or something major happens so I can get my money worth. I will not recommend this warranty to anyone!!!


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:17/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive purchased a car in may 21 /2024 with a lbrico warranty for three mon. On June 16 I went to the repair shop and they realized that the car had a broken suspension and they sent the claim to lbrico. After one hour a person for lbrico, called me telling that the warranty doesnt cover this kind of job, but anyways we paid the warranty. So what is the purpose of paying a warranty if they dont cover?? In extremely disappointed with them

    Business Response

    Date: 26/06/2024

    Thank you for reaching out to Lubrico Warranty via the Better Business Bureau. In order to properly address this issue, we kindly request that the complainant provides a copy of their warranty document for our investigation.

  • Initial Complaint

    Date:27/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Lubrico Warranty in Jan 2024. The vehicle needed repairs immediately and they covered nothing. Fast forward to now and the car is being written off leaving us with no vehicle because the amount insurance is giving us will not cover the car. Lubrico has refused to refund the remainder of the warranty on a car that will be scrapped.

    Business Response

    Date: 26/06/2024

    *************** purchased the vehicle from one of our dealers in January of this year.The dealer marked it up, which is normal. This means the warranty holder paid $2,000 plus tax for his warranty.
    On May 21st, 2014, Lubrico paid a $100 towing claim on the warranty, which was likely due to the vehicle's accident.

    Lubrico Warrantys Support Team have had 3 conversations with the warranty holder since that time and explained our answer in situations like this...

    We explained to the warranty holder that the warranty is not cancellable for a refund or that the warranty is not transferrable to another vehicle, as the warranty is attached to a car/vehicle,and not an Owner.  We gave the only available answer to the warranty holder as being if he had purchased a new vehicle and a Lubrico Warranty from the dealership he bought, his current vehicle from that transaction, we will work with the dealer to get a prorated refund applied to the cost of his new warranty.  Since then, we have heard nothing from this customer other than this complaint he lodged with the BBB.

    Customer Answer

    Date: 26/06/2024

     
    Complaint: 21765045

    I am rejecting this response because:
    There is  no response from the business.  The space under business response is blank. 

     

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 20 year old son bought a 2018 Chrysler 300 from ********************* dodge in august. It started having over heating issues they told him it would likely be about 200 to find out what was wrong. Called Belleville dodge they were cheaper had it towed to them found out there is a crack in the rad and it needs a thermostat and this all isnt covered by the lubrico warranty he was sold doesnt cover it and they have quoted him $4100!! This is insane not only did the salesman take advantage of a young man with a learning disability he sold him a very over priced car 168km and was 36k. a warranty that seems to be useless. It is currently sitting at Belleville dodge awaiting my sons decision to fix it. not sure exactly what this lubrico warranty covers but one would think this would be under it!

    Business Response

    Date: 12/04/2024

    Thank you for bringing this matter to our attention. We understand the frustration that can arise when a warranty doesnt meet the expectations of the buyer once purchased.

    Lubrico Warranty has agreed to pay $1,615 plus taxes, towards the cost of the repairs to the customers vehicle.  Lubrico has paid the repair shop directly.  We have spoken to the customer, and they are happy with our gesture of goodwill, understanding now that the failed items are not normally covered by her sons Drivers Shield warranty.

    Our aim is always to ensure customer satisfaction, and we're pleased that we could assist in this instance.  We value your business and hope that this resolution demonstrates our commitment to providing excellent service.

    If you have any further questions or concerns, please don't hesitate to reach out to us.  Thank you for the communication and continued support.

    Best regards,
    Lubrico Warranty

Lubrico Warranty Inc. is NOT a BBB Accredited Business.

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