Business ProfileforGlobal Warranty Corporation

purchased a used vehicle from ************ a while ago…with the purchase of this car I also purchased 5Star Ultimate policy from Global Warranty Corp. which, according to their policies, is a transferable policy with a side clause saying “ with consent”. P.olicy is still good for about 1.5 years or about 30000 KM In the time I owner the car I had 2 claims totalling less, than what I paid for the policy. I eventually decided to sell the car and called Global’s customer service to confirm, that I can really transfer the policy to a new owner and was assured, that absolutely it can be transferred. I sold the vehicle and instructed Global of the sale of my car and to transfer the policy over. I was asked to confirm I sold it and was also asked to authorize Global to from now on only use my buyer as primary contact, which I immediately did via email. My buyer followed all the requirements and sent Global the purchase contract as well as all service records. I thought all would be fine. Then, 2 weeks later, I received a rather harsh call from the VP of Claims from Global saying: I will not give consent to transfer the policy to the new owner and I do not have to give you any reason at all as to why I decide so as per the terms and conditions. I agrued I had consent before and asked why… he said he does not need to tell me why.. it would be up to him and that he decided not to transfer the policy as I had no consent from him. He furthewr went on saying, that I had 2 claims totalling less than what what I had paid for the policy and that he is not in the business of losing money. He went on saying, imagine I transfer the policy and then the new owner would have another claim and that he would be losing money on that then… he said he is ok if I take a lawyer or go to media as he doesn’t care and the decision is final. This concluded the conversation.. I saw that Global uses the exact same way/wording with others as well as I found a strkingly same reviews