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Business Profile

Auto Repairs

Tommy's Custom Exhaust

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tommy's Custom Exhaust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tommy's Custom Exhaust has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:15/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a bad experience with this place. This a first time I dealt with them, I brought my car to fix muffler repair, and I paid the full amount for the repair. When I picked up the car, I heard the same noise that I had heard before fixed it. I went back to it a second time, and he advised me that this sound is normal because he installed a new muffler, and if this noise does not go away in next15 days back to me, and I will fix it, and he promised me that . He exploited me i don't have any experience about mechanical when I came back to him again, as if he had never known me before, and he escaped from his responsibility and changed his words. unfortunately, I trusted him. Please don't trust him again and check your car before paying anything. I do not trust him. He is not professional, I am not recmonded .

    Tommy's Custom Exhaust is NOT a BBB Accredited Business.

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