ComplaintsforAction Auto Leasing & Sales
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Complaint Details
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Initial Complaint
16/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We leased a vehicle from Action Auto Leasing in 2018. In January 2022 the lease was reworked to help us with lower payments. We greatly appreciated the lower payments. Recently we decided that we needed a new van that was lower for my wife (who is in a wheelchair), to get into. When we 'refinanced' the lease we were told that the arrears would be capitalized to the end of the lease. After the lease was refinanced we were apparently still in arrears. With ODSP and a seasonal tax business being the only income, it was difficult, if not impossible to pay back arrears that should have been put to the end of the lease (the lease was extended by a year at refinancing). Because of arrears that shouldn't have been there, our credit bureaus are showing derogatory payments for six months. It hasn't been six months and as of this complaint, the arrears have been paid. The credit bureaus are still showing derogatory. Because we are trying to trade in our current van for a new one, we have asked Action for the amount of the buyout so that we can buy the lease out and use the van as a trade-in for the new one. We have been denied access to the buyout amount and instead pushed to lease another vehicle from Action. We don't want to be customers of Action anymore and just want the buy-out amount. We have the right to buy-out the lease and take ownership of the van early as per the contract. We are also asking for an account ledger that shows we were in arrears after the refinancing of the lease in January 2022.Business response
24/06/2022
Business Response /* (1000, 8, 2022/06/03) */ We have reviewed the complainant's concern. In an effort to assist them, we did capitalize a portion of their arrears, but not all of it. We also allowed them to pay a portion of their arrears over a period of time. Unfortunately, they failed to pay this portion as agreed and missed several payments which they eventually paid. The credit bureau has been accurately updated at all times in accordance with credit reporting guidelines. We have reviewed this with the complainant including the payments they missed, and the status of their account which is currently up to date. We have confirmed that this current status is showing on their credit bureau report at this time. The previous late payments will remain as reported as required by credit reporting guidelines. The complainant has always been entitled to buy out the vehicle in accordance with the lease provisions. A buyout has been provided to them at this time. It is our understanding that the complainant seemed satisfied with our explanations to them.Initial Complaint
11/06/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were customers for many, many years. Leased 3 vehicles. We decided to go to another company after current lease. We had put $1000 deposit that was supposed to be returned. As per lease agreement as long as under km limit. We were. And have proof of that First was told may 31 would get in 2 weeks. Never did. Then was told had to wait for car to be sold and it had been sold to wholesaler. and I would get in a week. Tried emailing and calling several times. Barely a response. Got a hold of fiancé today and was told they haven't even completed my paperwork. Been nearly 6 weeks. Getting run around and been sitting around waiting for check in mail that was never issued. I have emails proving company said was issued and mailed. We were loyal customers for years and we want our money back. This company needs to stand by there word. If we owed them $1000? They would expect immediately. We are no different. Every person has a different story. We want our money back immediately.Business response
17/06/2021
Business Response /* (1000, 9, 2021/06/17) */ We have reviewed the customer's complaint and can advise that the customer's complaint was due to a misunderstanding. We have spoken with the customer and have resolved the matter with the customer. Consumer Response /* (2000, 11, 2021/06/16) */ Spoke with them today. Matter resolved and deposit returned
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.