Business ProfileforMr. Lube

Hello I am writing to formally make a complaint against said Mr. lube commissioners road London ontario Canada. On about the 8th of April I went to the business to receive a oil change. On about April 16th I was driving home and my vehicle froze on the highway my entire engine died I pulled over as far as I could with my steering wheel and break now stiff. I then called my parents and brother to try to attend me on the side of the road and with out luck we where not able to start the vehicle. We then called a tow truck and the gentleman told me that the car had no oil in my vehicle. I called the company and they said they would look into the problem. As a single mother of three where a vehicle is very important I remained a sitting duck. I sent my vehicle to a trusted technician and he deemed the vehicle had a issue with the oil filter and because there was not enough oil the engine seesed... from there they made there investigation further not with a license professional that understands what they are looking for but a gentleman that is from their head office every phone call received from this man he had a very condescending attitude and indirectly was blaming me for tampering with the vehicle. Mr ******** *** indicated there is nothing he could do. I don't feel like the situation was taken seriously and now I'm without a vehicle. If this matter could be looked into further would be greatly appreciated. Thank you so much hope you have a wonderful day.