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Business Profile

Telecommunications

DOT Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a internet installation from them which left me with damaged siding plaster and unsealed siding

    Business Response

    Date: 14/11/2024

    Thank you for bringing this matter to our attention. We would like to clarify the situation regarding the service provided to ***.

    It appears that there was a miscommunication between our technician and the customer. Our technician followed the standard procedures and completed the installation as per the initial agreement. However, upon returning home, the customer was dissatisfied with the installation and chose to remove the work that had been completed.

    To resolve the issue promptly, we sent our technician back to the site at no additional cost to the customer. On this visit, the technician refilled the original wire run with silicone, as requested, and also ran and installed a new wire in the location specified by the customer.

    We value our customers and strive to ensure their satisfaction, and we hope this resolution addresses the concerns raised. Please let us know if any further information or assistance is needed.

    Thank you for your understanding.

DOT Communications is NOT a BBB Accredited Business.

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