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Business Profile

Custom Home Builder

R. Moore Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a home from R. Moore homes out of lindsday . Almost 2 yrs later the house is still not complete and the repairs to the house have already toped $ *********. I have tried to resolve this with the builders and they have simply told me to F@#$ off and stop calling them. We still don't have a yard and I paid to do the drive way and alot more. The one owner repeatedly stares me down making rude jesters . I do not recommend this company to any one. Buyer beware !!!

    Business Response

    Date: 11/11/2024

    Hi ****;


     Im quite surprised to see this post.


    You and I have been in open communication from the beginning, up to the completion of your home.


    During the build process, there were a few hiccups that we worked diligently to correct, you and I discussed each of them clearly- mostly in person.


    Close to the closing of the project there were some outstanding items that you would not allow us to come and correct.


    We had settled on a payout number for those items in email, and per our contract. We left the agreed funds with our lawyer to collect (as notified on December 8th/2023). Its still there..


    Per the allegations of destroyed property, when you reached out in August, I promptly checked it as promised. Once I had confirmed this was nothing of our doing/instruction, I suggested the sources and who for you to check with.


    With regards to dirty looks and rude gestures by our people, Im sorry, but not quite sure what or who youre referring to there. 

    Customer Answer

    Date: 12/11/2024

    Complaint: 22536863

    I am rejecting this response because:

    There is been a lack of communications from your company regarding the long list of defects that are still plaguing my home to this date. You company promised to make good on all building defects , yet almost 2 yrs later there still not completed. The "HUSH" letter you sent me to cover the substandard workmen ship cost is an absolute fraction of the defect cost i have incurred to this point today. Your strong arm approach will not work this time. If I was to sign that release you would take away my rights to speak freely about to build and the issues we incurred. Sorry I had to contact the BBB regarding this ,but the last time we spoke you said  "F@#$ off were done with you ! "  

     

    Thanks again for the great R .Moore Experience 

    You can make this right 

    Sincerely,

    **** *****

    Business Response

    Date: 18/11/2024

    Hi ****;

    Firstly, I did not, and would not say that.

    As you may recall, right after I had tried to offer help and suggestions for work being done within your neighborhood (which R. Moore homes had no part of) - you were quite angry, and hostile. I didnt appreciate the disrespect, and ended the call quickly. At no time did I swear, or tell you we were done with you.

    Based on your request almost a year ago for us to no longer come to complete any work, and request for a monetary settlement, we did have to put an agreement in place to align with our contract. And yes- a customary request for your not to slander, or do things to hurt our company after we comply to your request, is standard.

    If youve now decided that you would like for us to complete the items we had discussed, and carry out any warranty work that may be required, Im happy to discuss with you at any time. 

    Let me know when and how youd like to communicate.

    Customer Answer

    Date: 18/11/2024

    Complaint: 2253686

    **** , 

    Think this is a really great way to end this for you. You can now rest knowing that you no longer have to lie. No longer have to tell friends, family and clients that you do good work and honor your word. Its ok just accept it .

     

    Good luck ! 

     

    Sincerely,


    **** *****

R. Moore Homes is NOT a BBB Accredited Business.

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