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Business ProfileforC & H Fire Suppression Systems Inc
At-a-glance
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Business Details
- Location of This Business
- 103 - 274 Shirley Ave, Kitchener, ON N2B 2E1
- BBB File Opened:
- 30/6/1995
- Years in Business:
- 38
- Business Started:
- 30/9/1985
- Contact Information
Principal
- Mr. Mike Heller, President
Customer Contact
- Mr. Mike Heller, President
- Mr. Joshua Heller, Vice President
- Additional Contact Information
Fax Numbers
- (519) 742-0266Primary Fax
Email Addresses
- Primary
- (519) 742-0266
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Quang L
01/02/2022
C & H Fire Suppression Systems Inc Response
15/02/2022
When we arrived to perform the quoted sprinkler work you then informed us the scope of work had changed and you would be leaving some ceilings in place which then meant we had to install sprinkler protection above ceilings tight to the joists with roughly 14" of space. This required extra material and labour. Material that I did not charge you for.
When performing the additional work above the tight ceiling space our technician received an electrical shock due to exposed wiring in a junction box above the ceiling with no marrets on the wiring and not cover plate on the box. When this happened we immediately called you and informed you we could not continue until an electrician corrected this issue. you were given 2 options, either we leave the system down and you have to do a fire watch until or we wait until the electrician corrects the issue so we could plug off the sprinkler pipping and fill it with water. You asked us to stay, while we waited it ended up going into overtime by 2 hours.
You also asked us to install sprinkler protection into an adjacent unit washroom while we were on site so you could get your annual inspection certificate. This was done on a time and material basis.
Due to the change in our scope of work and the electrical issue we were not able to complete the work and had to make a return trip. When you questioned the invoice I informed you of the above and you proceeded to blame us for the electrical issue stating we were not electricians and should not be touching wiring. Which I then informed you our technician did not intentionally try to touch exposed wiring above a tight ceiling so he could electrocute himself.
Customer Response
17/02/2022
**************** the quote for work and the invoice at the end of work which 96.69% increased.
we not talk about few hours extra as stated by service provider, we talk more than thousand dollar
C & H Fire Suppression Systems Inc Response
23/02/2022
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