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Business Profile

Convenience Store

Circle K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is charging more for items than the sticker prices listed. Has happened many times at circle k that are run by new Canadians. Lying about prices and charging more at the till. This is not accidental. Its theft. Sticker price was $11.49. Charged me $12.29 at the till. Noticed on receipt.

    Business Response

    Date: 12/03/2025

    We appreciate you reaching out regarding the customers concern about the price discrepancy at our store.


    At our establishment, pricing updates occur biweekly, and while we make every effort to ensure that shelf prices are updated accordingly, occasional human errors can happen. We sincerely apologize if this led to any confusion for the customer. Our policy is that if a customer notices a discrepancy between the shelf price and the scanned price, they are encouraged to bring it to our attention at the time of purchase. In such cases, we always honor the displayed price.


    In this particular instance, had the customer informed us at the checkout, we would have promptly adjusted the price to match the shelf tag. We value transparency and fairness in all transactions, and it is never our intention to overcharge any customer.

    In this particular case if the Customer wants he can visit the store and we can Refund the $1 back without any problem.



    Additionally, while we take all feedback seriously, we were deeply disappointed by certain remarks made by the customer, which were unnecessary and uncalled for. We are committed to providing excellent customer service to everyone, and we maintain a welcoming and respectful environment for all.


    Once again, we regret the misunderstanding and appreciate the opportunity to clarify our pricing policy. Please let us know if further information is required.



Circle K is NOT a BBB Accredited Business.

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