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Business Profile

Limo Service

Pristine Limousine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a party bus at the beginning of May with Pristine Limo for a bachelorette party June 28. I submitted a request online and was contested by Amano by phone call. I was told June 28 was very popular so I went ahead a booked. I was advised my card would be charges $395 now, the rest 24 hours before. I had asked for a record of the agreement, which ***** would only send through text, which is not official and I could not share it with the rest of the group, his hesitance to send an email with something more official made me weary, as I realized I had not even received a receipt the the $395 I was charged. I again reached out asking for a record of the transaction and an invoice to ensure the details are correct. Amano needed me to repeat the agreement, which again concerned me that this might be a scam, so I pushed to get the documents I requested. Amano then called me, very angry, yelling at me over the phone saying he will cancel as Im way too diffcult. I didnt not think asking for s receipt was unreasonable, and really should be normal business practice. Amano is not saying he cannot process a refund right away, which is again concerning. I would like to ensure I get my money back, and I would also like a letter from the company apologizing for how I was yelled at over the phone.

    Business Response

    Date: 09/07/2025

    This customer has been given a full refund.

    Customer Answer

    Date: 09/07/2025

    Complaint: 23438874

    I am rejecting this response because:

    I was called and yelled at by Amano of Pristine Limousine, simply for asking for a receipt for a charge to my credit card. The way Amano screamed over the phone was extremely aggressive and distressing, and has made me feel unsafe, as this individual has our address/knows where I live. I need a written apology for this interaction and confirmation that all of our personal information (name, address of pick up, email etc) are deleted from their system.

    I am also hoping there can be a warning about this to other potential customers by ********************, as I dont think any one else should go through this experience or work with this company without knowing who they are really dealing with. 


    Sincerely,

    ******* ********

Pristine Limousine is NOT a BBB Accredited Business.

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