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Business Profile

Internet Marketing Services

GMB Optimization - Google My Business Help

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a watch, pixel 2, they shipped me a defective item and will not refund or repair the item. Google took ****** and delivered a defective item and will not honor the warranty.

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my phone in september so the person that got my phone had paypal on it whitch I didn`t make no transactions for that month. Google paid me back all the 1.57 that was charge to my bank account But would not pay for the 21 NSF from my bank account at 45 dollars each time. They told me my bank has to do that whitch don`t make sence to me. All I want is some of that money why should I be penlies for loosing my phone. Hope you can do something about before it happens to someone else.

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged by Google for a subscription and I am not able to cancel it I have contacted the business (who I have also filed a BBB case against) but they claim Google is the party responsible for the charges and they are the only ones able to stop the charges Google claims they have no record of the charges and I need to contact the business. The charge on my credit card says GOOGLE right on it. This has been going on for MONTHS with neither company willing to stop the charges and just passing the buck back and forth blaming the other company. These charges have not been approved by me and I've made it EXTREMELY clear to BOTH companies that I do not approve these charges. I should not have to cancel my credit card and risk a ruined credit report because these MULTI BILLION DOLLAR COMPANIES can't get their c*** together.

GMB Optimization - Google My Business Help is NOT a BBB Accredited Business.

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