Business ProfileforMattamy Homes Limited

We moved into our home in 2020 Sept and we have been dealing with mattamy warranty office ever since. On multiple occasions we have been asked by mattamy to extend our warranty period because of the pandemic. We have accommodated mattamy at every occasion. We have had horrible service with dozens of different techs attend our home, no one had followed up with our outstanding issues and we have been driving mattamy to find solutions to our home’s deficiencies. The latest issues involves new management at the warranty office. They delayed all their responses to me for almost 2 months and only got back to me the day our warranty period ends for the 1 year. We have a number of outstanding issues that if not addressed would diminish the value of our home:1) master bathroom floors are uneven and not levelled, within a couple of feet the floor drops by almost 1 inch. It is noticeable and this aligns with the ceiling misalignment as well. Last year mattamy conceded that our home suffered from structural issues know as a truss uplift and the misalignment of the floors occurs in the same area the truss uplift issue starts. Mattamy claims now that there are no structural issues and is comfortable leaving me with a bathroom with uneven floors that are below standard. They lied to me about the measurements to fit with tarion guidelines and lied to me about providing me the original measurements by their tech named ***. 2) our basement suffers from uneven floors throughout. Mattamy refuses to explain why this is the case. We want answers as other mattamy homes including our previous mattamy home does not suffer from this. 3) kitchen pulls are too low on the cabinet. My concern is more esthetic than functional as there is only a couple of mm clearance from the pull to the bottom of the cabinet. Looking at mattamy website and spectrum kitchen websites this is clearly below standard. There are more issues to be discussed. I request someone at the VP level to resolve my concern