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Business Profile

Loans

ICash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last scheduled payment of $380 on April 9th was withdrawn from my bank account as planned. On April 11th, iCash reached out to tell me that the bank informed them the payment was "insufficient funds." I immediately sent them a screenshot showing that the payment had gone through successfully, but they insisted that I still owed the amount, plus NSF charges and interest. I called my bank. They told me that the payment was processed successfully and that there was no "insufficient funds" issue. They said I should have iCash contact them directly as the merchant to confirm the payment, as they have all the necessary information. When I told iCash this, they refused to reach out to the bank for verification.iCash went into my account again, without my permission and withdrew the $380 a second time. I called my bank again, hoping they could help reverse the transaction, but they told me that theres nothing they can do. The funds have been received twice by iCash, and theyre the ones who need to refund me the second payment. However today (April 16th), iCash is saying that they have not received either of the two payment despite it clearly showing in my account that it has been withdrawn twice. iCash keeps asking for a bank statement screenshot that shows the balance after the withdrawal however it is not listed like this with PC Financial. I provided them what is available and if they use some common sense they will see that there was bill payments done on the 11th therefore there was money in the account.I am appalled by the way iCash is handling this, especially as I have been a customer since 2024 and never missed a payment. I am demanding the extra $380 they withdrew to be returned to me.Can you please assist. My only means of contacting iCash is by email as there is no phone number and via email they are not helpful. I need this corrected.

    Business Response

    Date: 17/04/2025

    We reached out to the customer directly and assisted her in resolving the issue with her financial institution.

  • Initial Complaint

    Date:24/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to make a iCash loan, it says on their disclaimer and a few times during the loan application process that they absolutely do not share or sell any customer information. They are the only company I applied at and since then I have been inundated with text messages, phone calls and emails from all sort of companies wanting to "help" me.

    Business Response

    Date: 01/04/2025

    We reached out to the client directly to reiterate that we do not sell or share customer data. ************* is treated with utmost confidentiality and highest standards of data protection.

    Customer Answer

    Date: 03/04/2025

    Complaint: 23111656

    I am rejecting this response because:



    Sincerely,

    ********* *******

    Customer Answer

    Date: 03/04/2025

    I'm sorry, priory to sending my response I was not able to attach any documentation or a reason for my response to the complaint. 

    Response:

    I ONLY applied at iCash for a loan, after filling out all of their required information, I was and continue to be inundated with other credit or loan companies asking me to use their service or to take advantage of whatever sales deals they are doing at the time. However, it could be possible that it was not iCash, as after reviewing it further. When applying it emails or directs you to a site with a list of agencies that may be able to offer you either a debt program or a loan. Perhaps iCash did not give away my information but refer me to other organizations and upon clicking on those links the information was indirectly shared across platform. I guess I cannot indubitably prove that iCash was the ones responsible to this leak of personal information. It may of been the first and only company that I clicked on to see what the information offered was about which is Spring Financial. Which I have researched that they "may" give out information etc etc. So I do apologize, for the ignorant response and retaliation of icash as I did not research prior. Thank you very much for your prompt attention to this matter both the BBB and iCash. I suppose after 5 days of relaying information to iCash and all the confusion and other documents that they requested, I found it ironic that after I made the complain to your company (BBB) they finally approved the same loan of $300 without further hesitation or the further documentations they required. 

    Business Response

    Date: 04/04/2025

    We want to highlight that searching for lenders using different search engines will calibrate the algorithm they use.
    We are glad the customer was able to come to the conclusion that they do not know what could have caused it. We are also glad the customer was able to get a positive response to their loan application. 

  • Initial Complaint

    Date:21/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I loaned $1500 from this company and did not receive my funds , the company states I did , but I did not , I have gone to my bank they have provided me with two months of my banking , proving that I have not received the funds , my bank said that they could get ahold of the bank they deal with and have these funds traced but I cant seem to get anywhere with them they just keep saying the money was accepted , I have opened up an investigation with my bank but they dont really have much to go off of as I never received the funds so nothing traces to my account, they stated that the company I loaned from needs to get ahold of ******* they bank with and get it sorted on their end , I can only get ahold of the company through email so it makes it very difficult , I would like to cancel this loan I dont want to reloan the money if that becomes an option and the money is traced I just want to be done with this company I have since shut down my email and closed my bank account as I dont know if my email or banking was jeopardized as none of this makes sense to me ,

    Business Response

    Date: 01/04/2025

    We responded directly to the customer.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i borrowed money from ************************* and i knew how much i owed so i payed them back the money i owed them and that should have been the end of it all but no. first they tried to double dip and take the amount from my bank account they they refunded me monry and casued me to have NSF so i retried to pay my debt with them so i can be done with them but now there playing games they acknoged my Etransfer there aware that i sent them money there a bunch of con ***** and fakes and getting any kind of help from them is like pulling teeth

    Business Response

    Date: 07/02/2025

    The customer sent an e-transfer payment without notice and we were not able to stop the pre-authorized payment. The customer was dissatisfied with the fact that he had to wait for a refund of the overpayment. We provide clear instructions regarding changing payment methods.

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a loan that I had already paid for i had emailed several times today (February 1st 2025) and had made several attempts to contact them and they have not made any efforts to contact me back

    Business Response

    Date: 07/02/2025

    We communicated with customer directly and reached a satisfactory resolution to this miscommunication.

  • Initial Complaint

    Date:13/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account has been on hold due to an unauthourized with drawal from a ************* named iCash for ****** Sept 27 (my company payday) 2024. The initial withdrawal was returned to my account due to fraud investigation. The ********** *** agreed I needed to change accounts (Oct 11) I withdrew ****** from my account to pay bills etc and acct was immediately put back on lock down. I told the *** I would be in after long weekend and on Oct 12 (payday) ****** was again withdrawn from Loans icash I have not received monies from this company into my bank, no credit check, I never applied. WHAT!? How is that possible from an account that's put on hold? How is iCash doing this when no one else can and I need to go physically to ****, phone company etc and pay cash

    Business Response

    Date: 24/10/2024

    We never heard back from the client and requested documentation to verify the claim was not provided. 

    Customer Answer

    Date: 26/10/2024

    Complaint: 22417286

    I am rejecting this response because:

    I did reply as per the attachments

    Sincerely,

    ****** *********

    Business Response

    Date: 04/11/2024

    To proceed with the client's fraud claim, we required either a police report or a file number associated with the incident. We advised the client that until we receive the necessary documents, their claim remains incomplete and invalid, and they are still responsible for the loan and/or fees that may apply at this time. We have only recently received the required information in the rejection of this complaint, which is why the fraud claim was previously rejected. We will now review the customer's claim and inform of the result once the review is complete.

  • Initial Complaint

    Date:29/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ICash, as I have made full payment through settlement agreement.

    Business Response

    Date: 04/10/2024

    We responded to the customer directly and provided him with a Confirmation of Debt Settlement and Release Letter to confirm to him that his debt was successfully repaid. 

    Customer Answer

    Date: 04/10/2024

     
    Complaint: 22355189

    I am rejecting this response because:

    This Response does not state the removal of ICASH account from my credit report.


    Sincerely,

    ***** ***********

    Business Response

    Date: 08/10/2024

    We understand the difficult situation the client is experiencing, but to be able to provide assistance we require the customer to present a copy of his credit report to us so that we can address and/or explain what is exactly in his credit report. The customer can provide the documentation to ********************************* and we will address it immediately.

    Customer Answer

    Date: 08/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:23/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promised a 4000 dollar loan but I had to pay fees up front. So far Im out 1(500 dollars and nobody will return my emails and phone calls

    Business Response

    Date: 04/10/2024

    We responded to the customer directly. Unfortunately the email customer received was not from iCash, we informed him that we only offer loans up to $1500. Customer accepted the explanation.

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company claims to be 24/7 and yet as a customer I've spent days trying to reach them. They have no contact number to speak to anyone it's all simply rely on an AI operated email and text system to prioritize you. The company has been using false advertising to get customers while locking them in and immediately changing the offerings and not ever being available to the customers like they claim. I spoke directly with a "collection agent" to have my documents accepted and they still have not been finished. They give time frames that are nothing but a lie and claim it's because they are busy but the lie of being available 24/7 directly contradicts that.

    Business Response

    Date: 10/09/2024

    We resolved this complaint directly with the customer. 

  • Initial Complaint

    Date:30/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the 26th of June I received the email saying that my payment has not gone through my accountso I finally I got the number to call for insufficient funds payment to reschedule the paymentand they say I have to send them a statement my payment went through I took a screenshotthe statement I have with my iPhone it was on Friday morninggot back to me Friday night lateand it was not enough information on the statement I sent them.Saturday morning I sent them the statement from my bank9:00 a.m.text me right back saying that they received it and they would take three to four hours again to find out what's going onafter about 5 hours I emailed them saying what's the problem there's no decision yethey send me another email saying they're busier than normal lyrics get back to me when they could.I sent them another email sayingI still haven't received an answer from them what's going onthey're busier than normalthis is Sunday morningso can you contact him or give me contact info I can talk to someoneto get this problem solved thank you

    Business Response

    Date: 04/07/2024

    We already reached out to the customer and resolved this case. 

ICash is NOT a BBB Accredited Business.

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