Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2022, I placed an order with Landmark Home Solutions totalling $28,000 for the supply and installation of windows and doors. I chose your company specifically for the advertised lifetime warranty on both parts and labour.
  
  I am now formally filing a complaint regarding a breach of that contract. Since April 2025, I have made numerous attempts—via phone, email, and online service requests—to request service under your warranty. This includes at LEAST 20 voicemails, all of which have gone unanswered. The only contact was a missed call on April 29 with no voicemail and no subsequent follow-up. I have tried every outlet to contact you, every social media, online platform, email, everything and NOTHING. I cannot leave a voicemail anymore not that it matters since you don't return them, but this behaviour is nothing short of *****, **** **********.
  
  Your warranty clearly states lifetime coverage for defects in materials and workmanship, including labour, glass seals, frames, hardware, and screens. Yet we are experiencing issues with two windows—one in our ensuite bathroom and one in our child’s bedroom—which remain unresolved despite extensive outreach.
  
  This lack of response and failure to honour your warranty obligations constitutes a clear breach of contract. I expect Landmark Home Solutions to uphold the commitments made at the time of purchase and restore SOME trust in your service.

• Initial Complaint

  Date:19/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed end of November 2024 by Landmark. I used my crank window for the first time a couple of weeks ago. It cranked open, but will not crank closed. Need a repairing here asap. I have phoned the office many times in the last two weeks but always get voice mail. I leave m my name and describe my issue but no one will return my calls. Last week I even called the salesman I dealt with and called him (at his own number). He told me he would contact Landmark. Still no phone call.

• Initial Complaint

  Date:18/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Landmark Home Solutions for a full window replacement project at my home, with a total cost of approximately $32,000. One of the newly installed windows is defective — it does not close properly and remains open, creating both a security and weather concern.
  This issue is clearly covered under the company’s Lifetime Warranty on hardware and moving parts, which states:
  “For as long as you own your Landmark window, Landmark warrants the hardware and moving parts of its Landmark window against breakage, cracking or other failure.”
  I submitted my first service request in April 2025, followed by a second request in May 2025 using the company’s online form. I also sent direct emails to the company manager, service manager, and customer service team — with no response whatsoever.
  It is extremely frustrating and unprofessional to be ignored after investing over $30,000 in this project. I am requesting immediate action to repair or replace the defective window in accordance with the warranty, and a timely, professional response from the company.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent $52,000 buying all new windows for our home. This spring we went to put in our patio screen and it was 2 inches too short. I contacted the installer on April 3rd and April 15th, he said he had some in his garage and he has never come back to install it. On May 14th, he asked me to send an email to him and **** *****, who looks over the production, and emailed him again on May 27th. I contacted the salesman, emailed him on the May 27th and no answer. I have called them a couple times and left messages and no one has contacted me back.
  
  I want the right screen for the patio installed.

• Initial Complaint

  Date:29/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract to install 2 new exterior doors signed with salesman ******* ** ****, Nov 26, 2024.
  2 doors installed March 10-11, 2025. Cost was $9300.
  A few weeks later the back door had caulking separating plus leaking around the door windows. It also wasn't closing properly and rubbing in the top corner. The sweep portion at the bottom of the door was separating from the door. The front door now won't latch properly and has blown open a few times if we don't lock it.
  Warranty claim submitted to the link they provided sometime around April 2, 2025. No reply. Emailed ****** ****, who the warranty email came from on Apr 16, no reply. Emailed 5 people from Landmark Apr 24 plus submitted the same online warranty claim, no reply. I called 4 different people at Landmark at this time and left voicemails. No reply.
  I finally connected on May 2 with a helpful person named *****, who I believe is a subcontractor installer for Landmark. On May 6, ***** emailed ****** ********* ; **** ***** ; ******* **** to see if she could get a reply. She included photos and the scenario. No reply.
  I replied all May 10 & 15 and still had no reply.
  Warranty states:
  Landmark warrants that all Landmark products installed, shall be free from defects in materials and workmanship, for the life of the product, or for as long as the original owner continues to be the registered owner of the premises in which they were installed.
  OTHER
  Weather-stripping and sweeps may become worn over time. Loose or worn weather-strips should be replaced. Landmark will ship these parts for up to 5 years at no charge. A clear coat should be applied to stained fiberglass doors every two years to maintain its “richness”.
  There is an exclusion about caulking, however I feel like it should last more than 2 weeks after installation to prevent water seepage/damage.
  *I may be ok with discussing it with media but would want more info.

• Initial Complaint

  Date:29/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have the following issues at the home where windows need repair work see below.
  
  Outstanding from Fall 2024, no calls back for service after being told they would come.
  
  The concerns raised by the ********* are as listed below:
  
  • The living room window frame has sagged in the center, resulting in a noticeable bowing of the casing\frame.
  • The casings around all other windows require further attention and repair due to substandard finishing.
  o This was also flagged by your installer, during one of his visits to the home to complete work.
  • The front door weatherstripping was improperly cut too short, allowing daylight and air infiltration into the home.
  • The front door also requires touch-up work to address visible imperfections.

• Initial Complaint

  Date:27/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase new windows and a back door
  they have a life time warrantee
  they were installed on Nov 22 2023 after numerous times trying to speak to someone
  I opened the bathroom window for the first time on May 15th
  the bottom piece came right off the window now cant open or close
  Have called and called numerous times sent email from wifes phone with all pictures no reponce
  called May 16 20 27 still no response just leave message or just hang up

• Initial Complaint

  Date:26/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new windows from Landmark Home Solutions in March of 2013. The labour and materials came with a lifetime warranty. One cranking handle has broken away and I can no longer open the window. I have tried repeatedly to contact Landmark via phone, leaving at least 3 unanswered voice mails, and an emailed notification to "*******@****************com" on May 12th which to date has also gone unanswered. I merely wish Landmark Home Solutions to honour their agreement with me and repair/replace the opening mechanism on the window their workman installed.

• Initial Complaint

  Date:21/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a window and patio door replacement using my local ****** October 2023. ****** tells it's consumers that they vet the contractor and have done the homework to guarantee high quality. After initial install we have had 3 visits back, 2 of them in the spring of 2024. Installation quality was poor and after inspection they sent back a service person to "correct" the issues. These were poorly done band aids. Here we are February of 2025 and my primary window now has severe condensation between the panes (was told this wouldn't happen). An inspector came out and informed us that not only were the windows poorly installed, but that the had not been weather sealed and had been leaking into our home for nearly 2 years. They told us it could be fixed, they would have some back out with in 3 weeks to fix it. It is May 21, 2025 and not only have we not heard from them , no one is answering any of the Landmark phone numbers, or returning emails for service. I want my windows fixed, and I want compensation for any potential damage to the framing of my home for 2 years of leaking. Don't care if it is Landmark that pays it, or ****** that pays. I have also started a complaint with ****** as well.

• Initial Complaint

  Date:21/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process in Sept. 2023 and I have emailed many times and had service people here four times in that length of time. I was going to have my window replaced and it didn't work so they were supposed to come back to fix the window and they were supposed to put a rush on it a month ago. I have emailed them and tried to contact them and no response, I get failure to deliver. My order number is ****** and I have a full warranty on the window for life.
  
  I would like for them to come back and finish installing my window.