Customer ReviewsforAward Windows Inc

******* *************** ********* ********** Had a door replaced in 2014 and in 2017 door has faded. Called them several times and 6 months later an employee came out, agreed it was faded. He said he will talk with the company and get in touch with us. Several, meaning 20x plus leaving messages nothing gets done. COVID hits nothing. Finally I went to the store February 2023. Receptionist states I can't find file..**** **** ** *** ****** * **** * ******* ** *** ********** She states someone will get in contact with you. Let's say 5 months later after numerous calls the Owner decides to show up. Tells me nothing is wrong with the door, he contraindicated himself after stating "someone could have taken chemicals to it!" Then proceeds to tell me there is no warranty, despite contacting them in 2017. ***** ******* *** *** **** ** ******* Then states someone came out for the hardware. **** **** **** *** ** **** ***** ******* ****** ** ****************** *** ******** ** **** **** *** ***** ****** ***** ******** ***** ** ***** ** ******** ******** **** *** *********

********** ******** ******** ****** ****** ****** **** ******** ***** Said 8-10 weeks for my doors it's been 7 months. They finally came in after I called 3 times. Didn't complete the job on the first day, got a call second day to say they'd be there in an hour. *** **** * **** * *** *** **** ** **** ** **** ******* ***** *** **** *** ******** Finally they put everything in just for them to forget my back screen door. I was told they were missing a part.....now need to come back a 3rd time. My trim is absolutely horrible with marks and damage, when I called I was told well thats what happens when you do construction. I am extremely unsatisfied with the end look and I am generally a pretty easy going customer and understanding. **** ** ****** ********* * ** ******** **** ***** ******* * ** * ****** ****** * ***** **** *** ******* **** ** *** **** ** *** * ****** **** * ****** ********* ***** ********* **** ** *** **** ******** ******* *** ******* ** * ******** ****** ********* ** ********

Customer service is beyond terrible. I have been waiting since July 2021 to have a broken window pane replaced as well as a new front door we are purchasing. We were told 8-10 weeks. We have NEVER received even a phone from them to explain anything. We have called 3x in the last 6 months last call being today. Was told today the new glass that they said last time I called they thought it had been installed was now all of a sudden made incorrectly and we will have to wait for a new one. This was the excuse they used regarding our door being delayed .Today I said I wish to cancel my order. Was told a manager would call. All this after replacing our whole house with new windows using this company the year before.

Award Windows has horrible customer service. Seventeen weeks to receive the door and to have it installed. Was originally told 6 to 8 weeks. Installers great customer service just some issues with the install. Trim, handle and lock all had issues. Manager at store spoke words that I cannot repeat. Contacted salesman after install was complete. No response. I

WE just recently had our windows replaced by Award Windows. The two guys who done the install Mike and Tom were absolutely incredible workers and also very knowledgeable.
We cannot say enough about the whole process from start to finish, the two guys cleaning up as they went. especially as it was a very hot and humid day,
The new windows look amazing and as such we are more than pleased with them.
I will not hesitate to return to this company for patio doors in the future.