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Business Profile

Tire Dealers

Active Green & Ross

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Justin/Kherstine M

    Date: 20/11/2023

    I recently had a bad experience with Active Green+Ross Tire & Automotive Centre Rymal, Hamilton Branch ***** ***** **** ***** ********* ** *** ****.
    I brought my **** ***** ***** to the shop to get it looked at on Thursday of November 16th and I was initially accommodated by one of the managers named Yegen R. The said manager was not very accommodating even during our inquiries by not exploring the possible options and dates to book an appointment. Before leaving the car under the shop’s care, we told Yegen that the key fob of the ***** is not working and must be locked manually. Also, we made sure that all the doors were locked before we left the car in their possession.
    Saturday of this week (November 18), we got a call stating that someone broke into my car as they parked it outside overnight. All of my belongings were scattered outside and all of the compartments were opened and had been looked into.
    The following Monday (November 20), we checked the condition of the car and there was no sign of forced entry ******** **** ****** ** **** *** *** ******* ************* ** ******* reached out to the shop and was able to talk to Yegen in order to ask about the shop’s protocol and procedure in handling such situations in a calm and respectful manner. ** ********  voiced out our concerns since we entrusted our car to the company and was disappointed with what happened. ****** ******* ** ************* *** ****** Yegen was ******* ********** *** raising his voice because of multiple questions asked ** ** ******* and told *** to leave the store multiple times and wait for his little investigation even though ** was only asking politely about how the company would proceed with the situation. ** ********* ***** ** **** *********** he was ignoring our concerns as a customer and insisting that it was not their responsibility nor did they report a police report or anything. He finished his investigation the only thing he offered was a 10% discount, *******

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