Customer ReviewsforNumber 1 Movers

***** ******** * **** **** ****** ***** ***** **** **** ******** ***** ** * ****** **** about timelines (the truck didn't even leave Ontario until after they told us it would be in BC), lied about pricing, 7+ items broken, 5+ items lost, and it has been months since our move and they have not even responded to our broken/missing items claim. Save your money and sanity *** ** *** *** **** ********

This company is the most ************** I have ever used. The amount of damages is in the thousands. I cant get a hold of them to resolve the issue. They do not return calls, emails or claims. How do they stay in business.

Number 1 Moving Company: *Ontario to New Brunswick* A Disastrous Experience ** ************ *** ********* I am absolutely appalled by the abysmal service I received from Number 1 Moving Company. *** ***** ** ************* ******* *** ******** ********* *** ******** ************ ** ************* Not only did they fail to deliver my furniture on time, but they also shamelessly increased the flat rate by a staggering $3600 without any valid reason or prior notice. ** ** ****** ************* *** **** * ************ ******* ********* ** ******* *** ******* ************ ********** From the outset, Number 1 Moving Company appeared professional and reliable. However, as soon as I signed the contract and paid the agreed-upon amount, their true colors were revealed. The promised delivery date came and went without any communication from their end. Numerous phone calls and emails were met with empty promises and unfulfilled commitments. ** ****** ***** **** ***** **** ********* *** ** **** ** ***** *** ******* **** ************** *** ***** ******** The audacity of Number 1 Moving Company to unilaterally increase the flat rate by $3600 is an absolute disgrace. ** ********** ******** ***** **** *** ******** ** ******* ********* ** **** * ******* ** ** * ******* ******* ** ***** ***** *** ********* *** ******* ******** ********** Not only did they breach the terms of our agreement, but they also violated my trust and undermined the integrity of their own company. To make matters worse, Number 1 Moving Company has yet to deliver my furniture, despite repeatedly assuring me of a specific delivery date. Each time I reach out to them for an update, I am met with evasive responses and empty apologies. *** **** ** ************ *** ************** ********* ** **** ******* ** ******* ***** ** ********** *** ********* *** ********* ******** ****** ** ****** * ****** ********* ********** ** *************

It has been almost 2 yrs of HELL trying to get my belongings and a refund. My entire house was filled with someone else's stuff while I was away cause they came when they weren't supposed to..I have called 100''s of times and they've sent pics of some of my belongings but didn't deliver them? Don't answer my calls/# has changed several times/ address has changed/employee doesn't work there anymore when I finally get through....and explain everything again?? I just want my belongings +/or a full refund!! What did get delivered a year later was unwrapped/damaged...but most of my stuff is still missing...with NO response from them?? * ***** **** *** **** ******** *********

They were definitely not the cheapest and nor the most expensive either, but seemed reputable. The rate was a little higher than what I initially wanted to pay, but after having communicated with their representative, along with their reviews, it seemed they were the ones to go with and I was assured the rate would not change. I sent in the inventory list based on their own rate sheet and weight and was well under the 1500 minimum (according to their criteria) I didn't check the invoice later as it was supposed to be 50% of the balance (after the initial deposit paid) but, after having received a call from Vince at Number 1 movers, and reviewing the invoice, the price went from $1,854 to $4,923 and showed things like a stair fees, long walk fees along with other ridiculous charges! There were NO stairs at all and it was definitely not a long walk. The actual movers used for pick up were contracted out by Number 1 and out in just over an hour with a total of 41 items counted for a 1 bedroom apartment with NO sofa, kitchen table etc. The itemized list was based on their own estimate and even came in well under the minimum 1500 pounds they required as a charge. I've heard of many issues with movers, but I went with these guys specifically due to their reputation and that they were a member of the BBB along with assurances there would be NO hidden surprises. Needless to say, this was a shock to me! At this point, I would just rather they keep everything as I don't have the money to pay this and will never deal with a company who operates under these types of conditions. * ** ********** *** ************ ***** ****** ** *********** ****** I will also be writing other reviews in addition to contacting the BBB. ** * ** * ********** ********** ********* * **** **** **** ** ****** ** ** ********** ****** *** **** ** ********** * *** ** ****** ***** ****** ** *** ****** ** ******* ** **** ****** ** ****** ******* *** ****** ** ***********

Zero stars and then less. This was possibly the worst experience I have had in the world... THE WORST. They broke and lost 1000s of dollars of my personal and business belongings, jacked up the price of the move by $5000 (final total $17k!!!) , suspended communications with me, did not offer four movers on each of the move, they were three hours late showing up and days late showing up to deliver. They told me my possessions would not be moved out of the original truck/can but that was clearly not the case as I had to deal with other people's possessions dumped in the mix. I have to pay almost $15000 to repair and replace all that is lost and it set my business back months. To note they also lost a REALLY EXPENSIVE specialized printer that is going to cost me $10,000 to replace in the end they paid me $84 for the missing item. They also wrecked an $8000 ceramic kiln that I have to use until I can afford a new one.. all the wiring was knocked/ripped out. Also, I feel quite terrible as I recommended this company to a friend after Jennah told me they had experience moving artists and she too is still waiting to be compensated for broken furniture. They don't return her calls either (once they have your money locked in) and she figures they just want to exhaust you until you give up. It is is exhausting. I had to get really, really angry for anything to be done and it is still not resolved after my move in early June. It is now the end of August. Do note that you cannot leave or read comments on their ******** and ********* Pages (huge red flag and lots of pretty pictures but zero reviews) ** * ****** ********* ******* ******* ******* **** ***** * ****** **** **** ** ************ * ** *******. **** ******* **** ** ** ***** *** * **** ******* ***** *** ***** ****** **** ****** ****** ************ *** **** ****** **** **** ** ******* ** ****** * ************** ********* ** *** *** ***** ** **** ***** **** ***** *** * ******* *** *** ***** ** **** ****

Moved from Ontario to Nova Scotia with a estimate of 11,000 to almost 19,000. The first day they didn't take everything and had to come back with another truck to pick up the last few things that wouldn't have even fit on the first truck they brought. Family moved from Calgary to Nova Scotia cost then 12,000. Stuff is coming a day later after me inquiring about the date of arrival just found out less the. 24 hrs that my stuff won't be on time and now have to find another night of accommodation not just for two dog and husband and myself but also my son and daughter-in-law who flew in to help us unpack. How can companies do this to people?!

***************************** Our move was a nightmare!
We booked them for a long distance move in September of 2021. They moved us from Orangeville to Windsor, Ontario. First of all the crew refused to wear their masks. We were assured our belongings will fit in the biggest truck they had NUMEROUS TIMES after filling out the inventory list they provide online. On moving day almost a quarter of our belongings were left in the house that didn't fit in the truck! We had to spend hundreds of dollars more on a storage unit and 2 ***** trucks to move our things, that meant we had to make two more 8 hour trips to Orangeville and back. We have 3 family members with disabilities, it was incredible hard to do all the work by ourselves! On top of that the moving crew broke part of our porch at our new house and also some furniture was damaged in the move. Their moving cost quote was way off, we had to spend $400 on top.
Dealing with the company afterwards is a nightmare, no one is getting back to us. *******************************************************

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I booked them for a long distance move in June of 2021. They moved me from Ontario to Nova Scotia. Once my things arrived they had previously assured me my things could be stored at their facility. ********************** they do not have a facility in Nova Scotia. My things were parked in a parking lot for a furniture warehouse/glow in the dark mini golf parking lot With a 3rd party company not even related to Number One. I ended up finding my own storage unit and had my things brought there. My wood king size bed was broken due to lack of brain cells to whoever put it inside the truck on a diagonal. My dresser was also broken. Things were thrown on top of TVs. The way this truck was packed was awful. Even the guys unloading it commented on it. Boxes were missing, my box marked "winter coats" was gone with thousands of dollars of coats.

I tried reaching out to the company multiple times via phone and email. They never answered , except to give me the claims email the first time I called. So I started a claim with my credit card company. Wrote long letters, had my furniture checked and appraised by a specialist , everything they asked for. I had to wait 30-60 days for Number 1 Movers to be able to resolve the issue. They never reached out once. so after some time I received my money back.

Now is November. Number One Movers are disputing this claim ************* and say they resolved this issue. When I'll say again, they never reached out ONCE. To the company I have a message, Have the DECENCY to contact your customers when they have problems. I gave you the benefit of the doubt for weeks saying "maybe they really did lose some of my items and they can be found." but after contacting you multiple times and hearing nothing back. ************************

I hope this review is seen by anyone who is thinking of booking with you and changes their mind.