Business ProfileforSutton & Son Appliances

We brought our dishwasher in to be fixed. They kept it 3 weeks. Said they had to order a part. Upon completion we asked if it was running properly. They said “ Oh, we’re sure we got the right part. It breaks down all the time on these models “ We took the machine home without incident in our van with help from a neighbour. No bangs , drops or damage occurred en route. We filled it and plugged it in. It started running. We were thrilled. After a few minutes, a burning rubber smell started. We thought maybe it was just the smell of the new part working in. Then after a few mor minutes there was a loud bang and an explosion ?? under the machine and then smoke. We pulled the machine back and it and the floor was on fire. My husband took a quick video of the fire snd put it out. We called Sutton and Son and they now claim they ran it “ 6 or 7 times” before returning it to us and it was fine. Turns out it was the TIMER that was broken and was causing the PART to overheat abs catch on fire , but they never checked the timer , the just changed the PART. They refused to fix it again. Charged us $150 for the PART that burned out again because the TIMER was never fixed. So they said it was our fault ( WE must have damaged it somehow on the way home ) Now we have a burnt floor ( ***** **** **** * ****** **** ***** )) no dishwasher , we’re out $150 and they won’t make amends in any way. ***** *** ********* **** ******* *****